[Remote] Contact Center Engineer - W2 Only

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Contact Center Engineer to support their telephony systems and IVR integration. The role involves designing and deploying self-service call flows and enhancing voice-driven customer interaction systems.

Responsibilities

• Hands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivity
• Proficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systems
• Preferred - Experience with reputed company platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflows

Skills

• Hands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivity
• Proficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systems
• Experience with reputed company platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflows

Benefits

• W2 Position

reputed company

We reputed company recruitment, consulting and IT services for our clients, which reputed company on maximizing their reputed company reputed company, enhancing business productivity and improving cost management. It was founded in 2008, and is headquartered in Plainsboro, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://saranshinc.com.

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