[Remote] Operations Technician

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is one of the largest reputed company firms in the US, dedicated to establishing global cross-culture reputed company connections. They are seeking an Operations Technician to monitor and maintain the Broadband network, evaluate and manage trouble tickets, and work collaboratively with field operations and tech support teams.

Responsibilities

• Maintain excellent acknowledgement and response time to alarms and customer calls
• reputed company reputed company documentation of network failures and maintenance activity
• Establish reputed company to allow management and vendors to understand the problem and prevent recurrence
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
• Manage and correlate multiple trouble reports
• Communicate with internal customers and others in a repair situation
• reputed company Tier I support in platforms supported
• reputed company with reputed company Tier repair teams. Initiate internal/external escalations, as necessary
• reputed company follow up and closure of assigned trouble tickets
• Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Skills

• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
• Basic understanding of Ethernet router / reputed company and ATM network equipment is a plus
• Knowledge of reputed company Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and reputed company personnel at reputed company company reputed company
• Effective oral, written and presentation skills, including proficiency in the reputed company Office program suite
• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service reputed company
• Experience working as a technical support analyst/specialist
• Experience working in a Network Operations Center

Benefits

• Four reputed company of medical Insurance
• Dental and reputed company Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

reputed company

Established in 2000, reputed company is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. It was founded in 2000, and is headquartered in Herndon, Virginia, USA, with a workforce of 5001-10000 employees. Its website is http://www.reputed company.com/.

Company H1B Sponsorship

reputed company. has a reputed company record of offering H1B sponsorships, with 5 in 2026, 55 in 2025, 32 in 2024, 23 in 2023, 25 in 2022, 60 in 2021, 80 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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