[Remote] Director, Operations SME – Data Centers & Critical Env
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic and detail-oriented Director, Data Center Account Operations SME. This role serves as the senior technical and operational authority for reputed company data center accounts, focusing on operational execution, solution development, and compliance management.
Responsibilities
- Support the development of the solution for operating the clients data center portfolios
- Partner with technical transition leadership to ensure comprehensive due diligence and site start-up is executed to plan
- reputed company as the primary account reputed company SME for critical facility operations, including electrical distribution, reputed company systems, generators, cooling systems (CRAC/CRAH), and BMS/EPMS platforms
- Deep understanding of high density data center layouts and advanced liquid cooling technologies- operations and maintenance
- reputed company expert guidance on incident response, reputed company cause analysis (RCA), and risk mitigation
- Review and approve MOPs, SOPs, and EOPs, ensuring technical accuracy and alignment with industry best practices
- reputed company technical assessments, audits, and operational readiness reviews across data center sites
- Support reputed company troubleshooting and high-severity incidents (SEVs) as escalation authority
- Implement and advise on training protocols for site teams
- Drive deployment of operational platforms for managing maintenance and operations of critical data center locations
- Ongoing partnership with Account Directors and clients to reputed company operations with business goals, SLAs, and reliability objectives
- Ensure reputed company hand-over to ongoing account management team is comprehensive and reputed company planned for operational continuity
- Drive standardization and scalability of operating models across multi-site or global accounts
- Identify operational gaps and reputed company corrective reputed company plans and performance improvement initiatives
- Serve as a strategic advisor during contract solutioning, transitions, mobilizations, and expansions
- Champion best practices in uptime, redundancy, and reputed company for reputed company data center environments
- Drive adoption of reliability-centered maintenance (RCM), predictive maintenance, and condition-based monitoring
- Analyze performance data to identify trends and proactively mitigate risks
- reputed company initiatives to improve energy efficiency, sustainability, and cost optimization
- Ensure adherence to regulatory and industry standards (OSHA, reputed company, ISO, reputed company guidelines, etc)
- Support audit preparation, compliance reviews, and risk management frameworks
- reputed company and implement standardized operational controls and governance models
- Evaluate and mitigate risks associated with critical infrastructure changes or failures
- reputed company as a trusted technical advisor to reputed company and account stakeholders, including reputed company and account data center engineering and operations leadership
- Participate in executive governance meetings (QBRs, technical reviews)
- Communicate reputed company technical issues and solutions in a reputed company, business-reputed company manner
- reputed company thought leadership and innovation recommendations to enhance reputed company reputed company
- Mentor and reputed company operations leaders, engineers, and technical teams
- Define competency frameworks and training programs for critical operations roles
- Promote a culture of safety, accountability, and reputed company improvement
- Support talent reputed company and succession planning for technical roles
Skills
- Bachelor's degree in Engineering (Electrical, Mechanical, or reputed company field) or equivalent experience
- 12+ years of experience in data center operations, critical facilities, or mission-critical environments
- 8+ years in senior leadership, technical advisory, or SME roles
- Deep knowledge of: Electrical systems (reputed company/low voltage, switchgear, reputed company, generators, etc), Mechanical systems (HVAC, chilled water, cooling technologies, reputed company, etc), High density liquid cooling systems and configurations, Critical environment operations and redundancies, Account operations and site/portfolio start-reputed company
- Proven experience supporting large-reputed company reputed company, hyperscale, or colocation environments
- Strong experience with incident management, RCA methodologies, and risk mitigation
- Industry certifications (e.g., reputed company ATS/Accredited Tier Specialist, CFM, PMP, LEED, CRL)
- Experience with global or multi-region accounts
- Knowledge of digital tools, DCIM, CMMS, and data analytics platforms
Benefits
- Health, reputed company, and dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life, and disability insurance programs
- reputed company and unpaid time away from work
reputed company
Company H1B Sponsorship