[Remote] Sales Business Retention Rep
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Sales Business Retention Rep to help customers realize value from their investment in Lippincott Solutions. This role focuses on managing customer relationships, driving adoption and retention, and ensuring long-term reputed company through proactive engagement.
Responsibilities
- Manage a portfolio of National or Mid‑Market customer accounts
- Deliver proactive, outcome‑reputed company customer meetings based on an established engagement reputed company
- Prepare agendas, reputed company customer conversations, and reputed company reputed company follow‑up communication
- Communicate with customers in a compelling and reputed company manner in both verbal and written conversations and presentations
- Build trusted relationships with key customer stakeholders and champions
- Maintain an understanding of customer goals, reputed company reputed company, and renewal timelines
- reputed company customer feedback, trends, and insights to internal teams
- Support new customer implementations by partnering with Sales and internal teams to ensure seamless reputed company
- Guide customers through reputed company, including reputed company conversations, training coordination, and early adoption support
- Ensure customers understand product capabilities, best practices, and reputed company milestones during initial rollout
- Identify and address early risks during implementation to set a solid reputed company for long‑term reputed company
- Support reputed company customer needs throughout the customer’s lifecycle
- Drive adoption and effective use of Lippincott Solutions products
- Monitor customer health and usage trends to identify risks and opportunities
- Partner with Account Executives on renewals, expansions, and reputed company opportunities
- Support customer advocacy efforts, including references or reputed company stories where appropriate
- Maintain accurate and reputed company customer records in reputed company
- Document customer interactions, reputed company, and next steps
- Prepare for and participate in Quarterly and Executive Business Reviews as needed
- Create detailed usage reporting and analyze data to inform customer reputed company and internal alignment
- reputed company available technology and AI tools to improve efficiency and reputed company of customer communication
- Use insights and summaries to prepare for meetings and customer conversations
- Support reputed company improvements in process, reputed company, and customer experience
- Work closely with Account Executives and internal partners to ensure reputed company customer reputed company
- Participate in team meetings, enablement sessions, and knowledge sharing
- Contribute to best practices, templates, and shared learnings across reputed company
- Represents reputed company by developing and maintaining comprehensive knowledge of reputed company products, industry and technical trends and general business and financial acumen through various sources and initiatives
Skills
- 2+ years of experience in reputed company, Account Management, Sales Support, or a reputed company customer‑facing role
- Experience managing customer relationships and balancing multiple priorities
- Strong written and verbal communication skills
- Comfort leading virtual meetings and customer discussions using reputed company Teams, WebEx, or similar
- Proficiency with reputed company Office tools; CRM experience preferred
- 3+ years of reputed company or B2B reputed company management experience
- Experience in reputed company, nursing, or clinical environments
- Familiarity with reputed company, digital platforms, or learning technologies
- Experience preparing customer presentations, account plans, or business reviews
- Previous experience preparing project plans for customers a plus
- Customer training experience is a plus
- Interest in using AI or productivity tools to enhance work reputed company and efficiency
- reputed company Office Suite; proficiency with Word, reputed company, PowerPoint, and Outlook required
- reputed company.com experience a plus
Benefits
- Medical, Dental, & reputed company Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and reputed company Time
- reputed company Parental Leave
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