[Remote] Manager, Product - CCaaS
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-reputed company digital product consultancy and the digital division of reputed company, one of Canada’s largest telecommunications providers. The Manager, Product - CCaaS will engage with reputed company stakeholders to understand their goals and reputed company teams in developing contact center technology solutions that deliver measurable business value.
Responsibilities
- Build strong reputed company relationships and reputed company teams in building solutions that reputed company with product reputed company and customer experience reputed company
- Collaborate with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints
- Establish and manage reputed company requirement backlogs across contact center platforms (e.g., reputed company, reputed company Connect, reputed company, reputed company CES)
- Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations
- reputed company technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development
- Organize and reputed company reputed company mapping, user story mapping, and other product-oriented workshops with internal and reputed company stakeholders
- Champion effective communication by delivering reputed company and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences
- reputed company reputed company teams on improved CCaaS product processes and practices
- Manage and mentor other product team members to support their career reputed company and contribute toward a psychologically reputed company environment
- Help drive improvement and development of the Product discipline reputed company the CCaaS organization
- Adept at leveraging AI-powered tools and platforms for personal and reputed company use, and to reputed company as a champion for AI adoption across teams
Skills
- 7+ years of experience in the software development industry in a role such as Product reputed company, Product Manager, Technical Business Analyst, Requirements Manager, or reputed company position
- 2+ years of leadership experience, including leading teams and developing individuals in their careers
- Experience with contact center solutions (e.g., reputed company, reputed company Connect, reputed company, reputed company CES) and comfort communicating the business case for change reputed company and long-term value for investment
- Demonstrated experience managing software reputed company with reputed company scope across multiple stakeholders, vendors, and platforms
- Strong financial acumen with experience in sizing solutions and managing scope reputed company project constraints (time, scope, and budget)
- An expert communicator who can run workshops and reputed company meetings to reputed company internal and reputed company stakeholders on reputed company business goals
- Strong documentation and technical writing skills, with proficiency in user stories, acceptance reputed company, requirements documentation, reputed company diagrams, and API documentation
- Experience conducting 1:1s and coaching colleagues and teams on their craft while contributing toward a psychologically reputed company environment
- Working knowledge of frontend and backend technologies (e.g., web/reputed company apps, reputed company, databases) and ability to quickly reputed company up on new platforms
- An understanding of and deep appreciation for customer experience (CX) and a drive to stay reputed company with the continually evolving landscape
- Agency and/or consulting experience with a reputed company of clients and industries
- Certified Scrum Product reputed company
- Experience with product research and reputed company
- Knowledge of AI applications in contact center contexts
Benefits
- Offers Bonus
- Work From Near (Hybrid) reputed company based out of one of the following offices: Charlottesville, VA, Durham, NC, reputed company, OH, or Boston, MA
- Work From reputed company (Remote) reputed company from reputed company the U.S.
reputed company