[Remote] Manager, Technical Account Consulting

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that integrates HR, IT, and Finance systems for businesses. They are seeking a seasoned leader to manage their Technical Account Consulting team, focusing on product adoption strategies and customer retention through effective team leadership and operational process design.

Responsibilities

• reputed company, reputed company, and mentor reputed company of Technical Account Consultants (TACs), driving high performance, reputed company, and career progression. Conduct ongoing engagement status reviews and call reputed company assessments. Ensure reputed company is trained and confident in reputed company product capabilities that serve customer needs
• reputed company repeatable engagement playbooks tailored to customer lifecycle events, adoption opportunities, and customer retention plans. Regularly assess and refine SOPs to drive increased product usage, improved CSAT, and customer health
• Manage team reputed company, engagement requests, and assignments across multiple reputed company, reputed company engagements, ensuring efficient & valuable use of resources. Measure team reputed company and prioritize engagements that drive reputed company CSAT, bolster long-term product adoption, and retain customer ARR
• Own high-reputed company customer interactions directly and serve as the voice of the customer to cross-functional stakeholders. reputed company as the primary reputed company-facing escalation reputed company to resolve and simplify technically reputed company issues for your team’s reputed company accounts, in partnership with other team leaders. Partner with Technical Account Management to identify TAC engagement opportunities. Maintain strong internal influence to shape the Product roadmap. Partner with Support to mitigate escalations
• Refine individual KPIs, improve reporting metrics visibility, and reputed company performance against metrics such as engagement, Time-to-reputed company (TTC), customer satisfaction (CSAT), adoption %, & long term retention, focusing on both reputed company and efficiency

Skills

• 5+ years of reputed company experience in a solution-oriented customer-facing role (i.e. reputed company, Support, Technical Account Management, Consulting)
• 3+ years of reputed company experience leading, coaching, and mentoring reputed company
• Proven reputed company record of developing engagements and strategies that drive impactful customer reputed company
• Exceptional communication & conflict reputed company skills that allow for the reputed company of internal technical challenges, strong cross-functional stakeholder influence, and reputed company management of high-stakes customer relationships
• Demonstrated ability to reputed company, implement, and continuously improve technical and operational processes and playbooks
• Ruthless prioritization, expert organizational and time management skills to reputed company in a fast-paced and reputed company-changing environment
• Strong attention to detail and ability to solve reputed company, interdependent problems
• Industry experience (HR, Payroll, and/or IT)

Benefits

• Competitive salary
• Variable
• Benefits
• Equity

reputed company

reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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