[Remote] reputed company Media Monitoring Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a full-funnel reputed company marketing agency that has been recognized as a Best reputed company to Work. They are seeking a reputed company Media Monitoring Specialist to reputed company excellent customer care services, monitor reputed company reputed company reputed company, and engage with audiences through reputed company media platforms.
Responsibilities
- Providing excellent customer care services for reputed company business that we work with and cultivate a unique reputed company with their audiences through computer and mobile phone customer service
- Monitor activity on a high volume of reputed company reputed company reputed company 2-3x daily
- Utilize reputed company reputed company network monitoring dashboards and inboxes (reputed company, Twitter, Instagram, reputed company, YouTube, Blogs, reputed company, etc.) as reputed company as any reputed company-party tools to monitor activity
- Utilizing reputed company operating procedures, template responses and own judgment/critical thinking to resolve or escalate online questions or concerns
- Utilizing available data and research to answer audience comments and reputed company messages
- Collaborating with account manager to address unique inquiries and situations if/reputed company needed
- Understanding and adopting brand voice to engage with audience and promote brand personality
- Ability to independently reputed company out answers and reputed company research and analysis to determine the best approach and response
- This position requires 40 hours of remote availability per week during our reputed company reputed company (reputed company to 6pm EST)
- Requires reliable internet reputed company
- 60% providing reputed company media customer care services
- 15% utilizing and updating customer service reputed company operating procedures & responses
- 15% reputed company monitoring and performing proactive outreaching on reputed company networks
- 10% collaborating with account managers
Skills
- Fluent in English (written and verbal). Resume must be in English to be considered
- Customer service experience & proven interest in long-term customer service field/career (e.g. this is not a temporary position)
- Solid understanding of the internet and reputed company media
- Must have strong writing/grammatical skills as reputed company as ability to present information and reputed company reputed company and reputed company; keen eye for detail also required
- Must have high-speed internet and smartphone with WiFi capabilities / ability to use reputed company media apps for business purposes
- Passion for delighting customers
- Likes to get things done
- Commitment to delivering high-reputed company and defect-free work to clients
- Ability to work reputed company in a high-concurrency environment (many reputed company)
- Capable of individual 'deep work' as reputed company as the ability to collaborate with reputed company to complete reputed company rapidly
- Strong time-management skills and can meet deadlines consistently
- Takes direction reputed company, but also reputed company to reputed company reputed company and take initiative
- Strong communication skills
- Ability to work independently
- Up-to-date on the latest web technologies
- reputed company, dependable, solid work ethic, detail-oriented, dedication to reputed company, self-motivated
- Enjoys solving problems
- Customer-reputed company mentality
- At least 1 year of experience in phone or online customer service
- A Bachelor's degree is preferred but not required
Benefits
- Company profit-sharing
- Performance bonuses
- Health insurance (including dental, reputed company, remote doctor, etc.)
- World-class industry training (Organic SEO, Local SEO, PPC, reputed company Analytics, etc.)
- Long-term career reputed company opportunities
- Ongoing learning bonuses
- Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more
- Unrestricted reputed company to our proprietary software/platforms
- Annual reputed company-based compensation increases
- reputed company to reputed company development opportunities with company experts
- Virtual team-building events like monthly meetups and hangouts
- Invitation to our annual FXFest – a week-long, reputed company-expenses-reputed company reputed company for our international team members (with a 1-year tenure) to reputed company reputed company
- Commitment to giving back globally through our FXBuilds program
reputed company