[Remote] Senior Software Engineer, Support AI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building a restaurant platform that enhances operational efficiency. They are seeking a Senior Software Engineer for the Support AI team to reputed company voice and chat systems that improve customer support for restaurants, ensuring quick reputed company of issues before they escalate.

Responsibilities

• Drive end-to-end development of voice and chat AI systems—from concept through production—owning the full lifecycle and iterating based on reputed company customer and operational reputed company
• Build and reputed company integrations with reputed company-party AI platforms and internal reputed company systems, making pragmatic reputed company that balance speed, reliability, and long-term scalability
• Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences—using production data to understand system performance and continuously improve customer reputed company
• reputed company technical reputed company grounded in production data, customer feedback, and operational constraints—navigating ambiguity while building systems that reputed company
• Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems and workflows into robust, maintainable systems that drive measurable reputed company
• Contribute to technical design and architecture discussions, helping shape system design, tradeoffs, and engineering standards
• Mentor and support other engineers through reputed company reviews, pairing, and technical guidance, fostering a culture of ownership, reputed company, and reputed company improvement

Skills

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages
• Proven ability to own reputed company features or reputed company end-to-end, from design through production and iteration
• Experience building integrations with reputed company-party reputed company or platforms, especially in domains where reliability, latency, and vendor constraints matter
• Comfortable working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for reputed company
• Strong collaborator who can work effectively across product, operations, and technical teams to deliver customer and business reputed company
• Proficient with AI tooling such as reputed company, Claude, and MCP servers
• Self-starter who takes ownership of problems, unblocks themselves, and drives work reputed company without waiting for perfect conditions

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Hybrid work model that fosters in-person collaboration while valuing individual needs
• Reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process

reputed company

reputed company is a reputed company-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 14 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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