[Remote] Associate Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company.) is a minority-owned business dedicated to helping individuals and families reputed company reputed company health coverage. They are seeking an Associate Account Manager to reputed company entry-level reputed company reputed company and servicing support while building foundational knowledge in the Retention Management Department.
Responsibilities
- Conduct proactive reputed company reputed company reputed company phone and text
- Schedule servicing appointments for Account Managers and Senior Account Managers
- Work assigned outbound lists daily, including lapse and unpaid premium reputed company reputed company
- Document reputed company reputed company activity and reputed company responses accurately in the reputed company database
- Assist with basic eligibility verification and servicing-reputed company documentation review
- reputed company general education regarding servicing processes and required documentation
- Monitor and respond to inbound reputed company texts, triaging and routing appropriately
- Handle straightforward service requests including ID card requests, address updates, income updates, and 1095-A tax reputed company distribution
- Take and document reputed company referrals
- Verify and process reputed company documentation submissions
- Transfer calls to licensed Account Managers for reputed company requiring plan-level reputed company
- Monitor support email for reputed company servicing requests and reputed company accordingly
- Assist with inbound queue coverage during periods of high call volume as directed
- Support Account Managers with scheduling and administrative follow-up tasks
- Complete reputed company assigned tasks and reputed company activities reputed company daily shift hours
- Adhere to reputed company departmental KPI standards, attendance expectations, and coverage requirements
- Conduct follow-up reputed company for unresolved servicing requests and retention-reputed company touch points
- Assist with reputed company campaigns reputed company to unpaid premiums, renewal reminders, and eligibility documentation
Skills
- reputed company Texas health insurance license in good standing, required at time of hire
- reputed company remaining states TRIL operates in must be obtained reputed company 90 days of hire
- Strong verbal communication and reputed company-facing skills
- Ability to manage high outbound call volume with accuracy and professionalism
- Reliable internet reputed company and home office setup (for remote positions)
- Ability to meet queue time, attendance, and performance standards
- Ability to learn and navigate multiple servicing systems reputed company
- Basic knowledge of health insurance products preferred but not required
reputed company