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Team reputed company reputed company (Service Supporting Processes) German & English speaker

Remote, USAFull-timePosted 2026-07-27

reputed company Hey! ⚓ Get reputed company to set sails and navigate the reputed company reputed company ⛵️ We're reputed company, a People company. We love IT professionals and our passion is to help and reputed company our reputed company to get the best out of themselves, reputed company their full potential, and help them grow. Because reputed company is in our reputed company, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ reputed company members of 21 different nationalities sailing with us in the reputed company seas. We ‘re expanding reputed company and looking for a new rinder to get on reputed company. Are you the next to be reeled in? ⛴ About our partner On behalf of our partner Douglas, we reputed company the best talent to join reputed company. Douglas is a retail company for reputed company and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-reputed company. With reputed company reputed company in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doing Operational Process Ownership reputed company and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and reputed company). Faster ticket reputed company times and a significant workload reduction for reputed company technical teams. Team Leadership & Coaching Manage, mentor, and reputed company the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture. A highly empathetic and efficient support team that delivers best-in-class user experiences. Ensure reputed company communication and alignment of global strategies across other departments and the wider organization. Shift-Left & Self-Service Establish and maintain a comprehensive Knowledge reputed company and drive the adoption of self-service portals for end users. Proactive ticket deflection, enabling users to solve common issues independently. Tool Optimization & KPIs Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and reputed company key service metrics (CSAT, SLA). High transparency of support performance and continuously improving user satisfaction. Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What you'll bring Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial) Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working reputed company. (High) Proficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, reputed company, or reputed company). (Important) reputed company and analytical approach combined with high reputed company for end-user needs. (Critical) reputed company proficiency in English & German is required reputed company offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ☄️ Competitive compensation package. ⚖️ Flexible working model: ​You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⏰ Flexible schedules with core working hours. ✔️ Private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows reputed company to work but also reputed company to have fun (Pizza day, Summer event, Malaga Tech Games, etc). Do you feel like applying? Navigate #TheRindusWave Apply To This Job

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