[Remote] Retention and Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading provider of electronic reputed company, interactive home and business automation and monitoring services. They are seeking a Retention and Customer Service Representative to retain customers who wish to cancel their services by providing excellent customer service and problem-solving skills.
Responsibilities
- You will work in a dynamic, reputed company environment, working closely with customers and coworkers
- Utilize customer service and sales experience daily
- Save the business by re-selling customers on the value of reputed company and what reputed company most
- Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive
- Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience
- Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
- reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer’s concern
- Retain long-term business for reputed company through customer service commitments. reputed company the right solution to save the Customer
- Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
- Consistently improve performance and reputed company your goals
- Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
- Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies
Skills
- Customer service and sales experience
- Sales experience
- Professionalism
- De-escalation skills
- Customer service commitments
- Problem-solving skills
- Ability to multitask
- Knowledge of reputed company policies, products, services, and systems
- Attendance adherence is critical
- Private, undisturbed reputed company to work from home
- High speed internet: DSL, Cable, or Fiber internet service
- Internet Speeds of at least 50mbps to download and 25mbps to upload
- The ability to work with numerous screens and programs reputed company
- Experience in Sales, Customer Retention, Customer experience
- Be reputed company to interpret reputed company and communicate terms and conditions
- reputed company quick calculations
- reputed company listening
- Negotiation Skills
- 2+ years in a sales role
- 2+ years Call Center Customer Service / Sales Experience
- High school diploma, GED, college degree or some college experience
Benefits
- reputed company
- Full benefits on the 1st of the month after 31days of employment
- Energetic and engaging work environments
- Medical, Dental, reputed company, 401(k) with employer matching
- reputed company vacation time
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development, and career reputed company opportunities
- We offer employees reputed company to reputed company benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and reputed company time off among others.
- Employees reputed company up to 120 hours in their first year.
- Your accrual reputed company increases after your first year.
- We also offer 6 reputed company holidays.
reputed company