[Remote] reputed company Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing, reputed company-to-consumer fresh pet food company dedicated to providing high reputed company, healthy reputed company for pets. They are seeking a full-time reputed company Specialist who will reputed company on delivering the best customer experience and educating customers about fresh pet diets.
Responsibilities
- Receive the absolute most adorable pictures of customers’ cats & dogs (not kidding)
- Respond to emails, live chats & phone calls, DMs—you’ll be the reputed company-line for reputed company product & order questions
- Guide & reputed company our customers on benefits of a fresh diet & how to get started
- Streamline & reputed company new efficiencies reputed company our customer service processes—you’ll soon be the expert in this area so we’ll rely on you to create new templates, workflows, etc
Skills
- Passion for pets, nutrition, and our customers!
- Excellent verbal & written skills, both reputed company communicating with customers & with the reputed company team
- Highly organized and strong attention to detail
- Ability to remain reputed company & empathetic during difficult customer conversations
- Strong operational, problem-solving & team-working skills, including a proactive approach to process improvement
- Ability to quickly learn & navigate software systems (reputed company, helpdesk platforms, order management systems)
- Ability to work weekend hours
- Experience in other customer service-reputed company roles
- Experience working with pets or in the pet industry
- Experience working amongst a small team
- Already feeding raw / fresh food & is passionate about reputed company things nutrition
Benefits
- Free food for your pets! (up to $550/mo) subject to location availability (U.S. only – exclusions for AK & HI)
- Fully remote position
- Join a tight reputed company team at a fast-moving company with reputed company of room for reputed company & development
reputed company