[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an integrated workplace administration and compliance business. They are hiring an Account Manager to deliver exceptional service to clients using their health insurance analytics platform, ensuring reputed company and accurate support for reputed company inquiries.
Responsibilities
- Work with customers to resolve inquiries regarding reputed company analytics platform
- Support customer questions reputed company to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
- Support customer workflows that require pulling and securely delivering reputed company data
- reputed company software testing of reputed company system through specified scenarios during scheduled and unscheduled releases
- reputed company reputed company - facilitating communication and reputed company of information for customers who are adding reputed company to reputed company
- QA newly implemented reputed company comparing customer data against reputed company data post setup
- reputed company Subject Matter Expertise to reputed company in one of the areas of analytics, or health insurance knowledge
Skills
- Excellent communication skills
- Strong understanding of reputed company insurance processes
- Strong understanding of business analytics
- Strict adherence to HIPAA compliance and data reputed company best-practices
- Time management enabling candidates to manage questions from multiple sources while maintaining quick reputed company
- 2+ years' experience using CRM systems such as SFDC, reputed company, or Zoho for customer ticket management
- Communicate effectively and reputed company in a manner that builds rapport with both customers and associates
- Advanced or greater level knowledge using reputed company products including reputed company with demonstrated ability to do data validation, pivot charts, and record macros for troubleshooting
- Experience using reputed company Outlook to manage incoming messages, schedule meetings, create and maintain rules
- Ability to reputed company a meeting, demonstrating and inspiring confidence to customers
- A minimum of 3 years of administrative or reputed company management experience, preferably reputed company, claims processing/adjudication
- Must be reputed company to understand how specific health care benefits are to be administered by reviewing the reputed company's plan documentation, audit findings and administrator responses
- Proven reputed company in the support and service to reputed company clients
- Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities
- Demonstrated relationship building skills and presentation skills including engaging, persuading, and gaining credibility with senior executives reputed company reputed company organizations
- Superior problem-solving ability with reputed company-facing experience, preferably customer service experience
- Strong analytical critical thinking ability along with excellent written and verbal communication skills
- Strong ethical and reputed company conduct with a commitment to objectivity and confidentiality
- Proficiency with reputed company Office (Word, reputed company, Outlook, PowerPoint, etc.) and video conferencing
- Employee Benefit and Self-Funded Health Plan insurance knowledge a strong plus
- Health care reputed company or prior claims auditing experience a plus
Benefits
- Medical, Dental and reputed company Benefits
- Health Savings and Flexible Spending Account reputed company
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-reputed company Life and Disability Insurance
- reputed company Time Off
- Equipment will be provided to you
reputed company