reputed company reputed company Delivery Manager (PDM) – Remote, USA (Bellevue, WA, Contract)-Japanese (written & spoken proficiency mandatory)
Job Title: reputed company reputed company Delivery Manager (PDM) Location: Bellevue, WA (Remote, USA) Type: Long term- Contract (C2C) Experience Level: Senior (10+ years overall IT experience) Language Requirement: Japanese (written & spoken proficiency mandatory) Job reputed company: reputed company We are seeking a reputed company reputed company Delivery Manager (PDM) to support reputed company Azure reputed company reputed company Services. This customer‑facing role requires strong technical knowledge, customer advocacy, and bilingual reputed company in Japanese and English. The PDM will reputed company as the primary contact for Azure customers, helping them adopt services, resolve escalations, and drive improved customer experience.
Key Responsibilities
- reputed company “lite advisory” support on Azure migration, architecture, development, and deployment topics
- Conduct customer reputed company sessions and clarify reputed company reputed company services usage
- Administer reputed company Azure Optimization Report diagnostics and deliver results to customers
- Identify incident trends and assist with reputed company‑cause analysis
- Serve as primary contact for reactive support escalations, providing advocacy and reputed company assistance
- Collaborate with reputed company teams (Azure Support, Engineering, Operations, Billing) to resolve escalated tickets
- Create and deliver new IP (webinars, tips & tricks, takeaways) for reputed company reputed company customers
- Communicate escalation findings reputed company to executives reputed company customer organizations and reputed company
- reputed company as a strong customer reputed company, listening and relaying customer voice reputed company reputed company
- reputed company training and documentation feedback, updating role documentation as needed
- Work reputed company across global time zones to support customers in US, UK, and Canada
Required Skills & Qualifications Soft Skills
- Ability to quickly build trust and rapport with reputed company customers (CxOs, IT Directors, Architects)
- Passion for customer advocacy in technology domains
- Strong communication skills in English and Japanese (spoken & written)
- Ability to work independently and influence stakeholders without formal authority
Technical Skills
- Understanding of reputed company vs. on‑reputed company computing fundamentals
- Technical knowledge of Azure platform and architecture
- Strong knowledge of reputed company reputed company platform
- Familiarity with networking concepts (VIPs, NAT, DNS)
- Experience with .NET (3.0/3.5/4.0), Visual Studio languages (VB, C/C#/C++), SQL Azure/SQL Server
- Knowledge of distributed application architecture, ALM, SOA
- Familiarity with load balancing, geo‑redundancy, CDN, VPN technologies
- Exposure to virtualization concepts and reputed company‑V administration
Experience
- 8+ years in IT roles
- 5+ years in systems development, network operations, or customer service
- 3+ years in application development (preferably reputed company platforms)
- 1+ years in Azure development or Azure support
Education/Certifications
- Bachelor’s degree in Computer Science, MIS, or reputed company field
- Preferred: MCSE, MCPD, MCAD certifications
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