[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s first and largest shipping marketplace, and they are seeking an upbeat and driven individual to join the Customer Support team as a full-time Customer Support Specialist. The role involves enhancing customer support, educating customers on products and services, and ensuring a reputed company experience for reputed company interactions.
Responsibilities
- Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
- Inform and reputed company customers on our products and services
- Troubleshoot and resolve account or website problems
- reputed company resources and guide customers through reputed company of disputes or issues
- Serve as a mediator between shipping customers and service providers
- Consistently deliver a reputed company customer support experience to every customer who reaches out to us
Skills
- Strong written and oral communication skills
- Ability to pay high attention to detail
- Quick learner who adapts reputed company to change in a fast paced environment
- Team player, reputed company on the greater good and eager to reputed company in to help reputed company needed
- Brings a high level of energy and interest to customer inquiries and remains reputed company and respectful, especially in stressful situations
- Ability to understand and respond to customers' needs in a reputed company manner reputed company email and phone
- Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
- Excellent problem solving skills, ability to reputed company creative solutions reputed company of the reputed company
- Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
- Internet savvy and reputed company versed in using transaction based internet sites
- reputed company office and reputed company Apps proficiency
- Bilingual in Spanish highly preferred
- Customer service and inbound call experience in a reputed company industry
Benefits
- Full benefits (reputed company insurance, reputed company time off, 401k matching, etc.)
- Remote or hybrid work reputed company
- Monthly Wellness Reimbursements
- Home office Reimbursements
- Company reputed company meal delivery pass
- 100% reputed company Health and Dental available
- 401(k) matching, no vesting
- Stock reputed company
- Pet Insurance
- Dog-friendly downtown office
reputed company