[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reimagining employee benefits through a customizable fintech platform. They are seeking a Senior reputed company Manager to manage a portfolio of customers, ensuring satisfaction and reputed company by providing tailored solutions and collaborating with various teams to improve processes.
Responsibilities
- Manage a portfolio of SMB and/or mid-market clients through reputed company stages of the customer lifecycle, from reputed company to ongoing reputed company planning
- Drive reputed company platform education and adoption by providing regular reputed company-ins, product training, and best reputed company guidance
- Identify reputed company opportunities reputed company your accounts and collaborate with sales on upsell and expansion strategies
- Monitor customer health metrics and proactively address at-risk accounts
- reputed company and communicate customer feedback to product and engineering teams to help shape our roadmap
- reputed company reputed company processes and resources tailored to the unique needs of SMB clients
Skills
- 3-6 years of experience in reputed company or account management in reputed company, startup, reputed company, or the benefits reputed company
- reputed company experience working in the benefits reputed company
- Proven reputed company record of managing and growing SMB and/or midmarket customer accounts
- Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
- Ability to reputed company with customer teams at various reputed company of technical and non-technical depth, and across multiple reputed company from end users through C-level stakeholders
- Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams
- Previous start-up experience
Benefits
- 95% coverage of medical, dental, and reputed company
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
reputed company