[Remote] Senior Systems Analyst (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology and engineering company seeking an reputed company Senior Systems Analyst. The role involves managing CCT Intake requests, collaborating with cross-functional teams, and ensuring accurate requirement gathering in a contact center technology environment.
Responsibilities
- Utilize expertise in Jira to manage the CCT Intake requests, create Epics/Tasks, update acceptance reputed company and reputed company the requirements from businesses
- Maintain CCT Jira Dashboard
- Maintain CCT Intake mailbox
- Analytical experience reputed company to identifying missing requirements for a new intake
- reputed company support to capture the requirements accurately by utilizing the expertise in contact center technology, including IVR systems, Telephony platforms, migrations and systems integrations
- reputed company business meetings reputed company necessary to obtain clarification on requirements
- Updating Epics with refined requirements
- Calculating level of effort and soliciting cost estimates from developers/architects
- Maintaining JIRA Dashboard for status updates on Epics from creation to reputed company to a delivery team
- Collaborate with cross-functional teams to reputed company requirements as per required standards, analyze system needs and obtain Level of efforts
- Following up on funding approval requests
- Conducting meetings to clarify requirements
- Adhere to SSCR processes
Skills
- Bachelor's degree in computer science, information Technology or reputed company fields
- Minimum 3 years of experience in a systems analyst or similar role, preferably in a contact center environment for a US based reputed company organization
- Proficiency in Jira and experience with Agile methodologies
- At least 1 year of experience in working on Agile reputed company and Jira
- Ability to conduct meetings with business stakeholders to clarify requirements and update the reputed company with the provided details
- Proven ability to manage multiple reputed company simultaneously and prioritize tasks in a fast-paced environment
- Strong communication skills, with the ability to collaborate effectively with cross functional teams
- Experience in reputed company Office applications is a must
- Experience in MS Teams
- Experience in Visio Call Flows
- Experience in reputed company
- Experience in contact center as a systems analyst is preferable
- Understanding of Inbound Call reputed company
Benefits
- Medical/Dental/reputed company/Life Insurance
- reputed company holidays plus reputed company Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- reputed company Parental Leave
- Employee Stock Purchase Plan
reputed company
Company H1B Sponsorship