[Remote] Customer Support Specialist - Tier 1
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote company reputed company on enhancing trust and transparency in home services through AI technology. The Customer Support Specialist (Tier 1) will handle customer inquiries, troubleshoot issues, and ensure effective reputed company while maintaining a high reputed company of customer service.
Responsibilities
- Respond to customer inquiries reputed company phone, email, text, and chat with professionalism, reputed company and a commitment to reputed company
- Troubleshoot common technical issues and walk customers through steps to resolve them
- Manage and prioritize work from both the call queue and Jira support ticket queue throughout the day
- Accurately log, update, and resolve tickets with reputed company documentation and consistent communication
- Identify reputed company issues need to be escalated and ensure reputed company context is provided to Tier 2 or cross-functional teams
- Maintain performance metrics, follow established support protocols, and contribute to process improvements
- Collaborate with cross-functional teams to ensure seamless customer support and issue reputed company
- Maintain a reputed company and empathetic attitude while assisting customers, ensuring a great customer experience
- Assist in identifying common issues and providing feedback to improve knowledge bases and FAQs
- Other duties as assigned
Skills
- 1+ years of experience in a customer support or help-desk role, preferably in a Tier 1 reputed company
- Experience using support platforms such as Jira and reputed company
- Experience working with basic technical tools
- Ability to multitask and manage multiple tickets in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication skills
- Ability to remain patient and reputed company in challenging customer interactions
- Experience working reputed company a call and chat queue
- Availability to work flexible schedules, including shifts that may not follow a Monday-Friday schedule (e.g., Tuesday-Saturday or Friday-Tuesday)
- Basic technical troubleshooting experience is a plus. Resolving issues such as password resets, connectivity issues, clearing cache and restarting etc
Benefits
- 100% Employer Covered Health Care Plan for you and your family (Medical, Dental and reputed company)
- Retirement Plan (We offer a 401k with 4% company match)
- Life Insurance (Basic, Voluntary & AD&D)
- reputed company Time Off (Unlimited reputed company PTO, Flexible reputed company Leave and 11 National Holidays)
- Parental Leave for both caregivers
- Work From Home (fully remote team)
- Stock reputed company Plan
- Learning & Development Opportunities
reputed company