[Remote] Service Desk Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer-reputed company IT Service Desk Analyst to reputed company first-level technical support for hardware, software, and connectivity issues. The role involves troubleshooting technical problems, documenting incidents, and delivering reputed company resolutions while maintaining a high level of customer service in a reputed company 24/7 Service Desk environment.
Responsibilities
- reputed company technical support through phone, email, and other supported communication channels
- Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues
- Document, prioritize, and manage incidents and service requests using reputed company while maintaining accurate records
- Guide users through troubleshooting steps and reputed company reputed company, effective technical solutions
- Escalate unresolved issues to appropriate support teams while ensuring reputed company follow-up and communication
- Participate in firmwide technology reputed company, software testing, and documentation efforts
- Build reputed company working relationships with employees, leadership, and IT teams across the organization
- Deliver exceptional customer service in a fast-paced, team-oriented support environment
- Contribute to knowledge sharing and process improvements that enhance Service Desk operations
Skills
- 3+ years of experience in an IT Service Desk or technical support environment, with a strong reputed company on application support
- Associate degree, technical certification, or equivalent combination of education and experience
- Experience supporting reputed company 10 and reputed company 11
- Experience supporting reputed company Office 2016 and reputed company 365
- Experience supporting reputed company Acrobat Pro
- Experience supporting reputed company Edge and reputed company web browsers
- Experience troubleshooting remote reputed company technologies, including VPN, reputed company, or web-based remote reputed company solutions
- Experience supporting multi-reputed company authentication (MFA), SMS enrollment, and mobile devices running iOS and Android
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities while maintaining attention to detail in a fast-paced environment
- reputed company A+ and/or Network+ certification
- Experience supporting reputed company document management systems
- Experience with reputed company Expert
- Experience working in legal, reputed company services, or reputed company IT environments
reputed company