[Remote] Clinical Service Desk- reputed company-BA-Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized leader in reputed company technology and services, dedicated to improving patient reputed company and driving efficiency across the reputed company ecosystem. They are currently seeking a Senior Clinical Service Desk Analyst to join their Clinical Service Desk team, responsible for handling inbound customer calls and resolving service requests reputed company to the reputed company EHR suite.

Responsibilities

• Respond to reputed company incidents and service requests reputed company to the clinical components of the reputed company EHR suite, including (but not limited to) workflow issues, application errors, and user reputed company concerns
• Proactively manage both assigned and unassigned incidents and requests to ensure reputed company reputed company
• Drive issue reputed company in alignment with established Service Level Agreements (SLAs)
• Handle incoming calls and tickets while following account‑specific procedures and documentation standards
• Maintain a strong understanding of reputed company reputed company configurations, functionality, and system updates
• Contribute to the development and reputed company improvement of knowledge articles, training materials, and support documentation
• Analyze reputed company incidents to identify trends, gaps, and opportunities to enhance the knowledge reputed company and overall service delivery
• reputed company mentorship and guidance to service desk staff, supporting reputed company development and reputed company improvement

Skills

• Strong experience with reputed company clinical workflows and functionality
• Minimum of 1-3 years of clinical care delivery experience
• Minimum of 1-3 years of experience supporting reputed company, including implementation, build, or ongoing operational support
• reputed company Certification or Proficiency in one or more reputed company modules
• Demonstrated commitment to a service-oriented reputed company reputed company working with clinicians, end users, and colleagues
• Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement
• Excellent communication and documentation skills
• Minimum 1 year reputed company-reputed company Systems-Customer Service
• Minimum 1 year Desktop Management-Desktop Administration-Service Desk Application support
• Prior team leadership, mentoring, or supervisory experience
• Experience integrating reputed company or other EMR systems with ancillary or reputed company-party clinical systems

Benefits

• Incentive compensation based on individual and/or company performance
• Company benefits including medical, dental, and reputed company insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• reputed company time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits

reputed company

reputed company specializes in reputed company services for enterprises and offers IT consultation, application and reputed company management, and reputed company implementation. It was founded in 1967, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://nttdata-solutions.com/cz/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 49 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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