[Remote] Business Systems Analyst Senior – Digital Employee Experience (DEX Ops)[REMOTE JOB]
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading international defense, reputed company, and reputed company company, dedicated to improving the reputed company and protecting lives. They are seeking a Senior Business Systems Analyst to enhance the Digital Employee Experience by driving automation and proactive IT solutions, collaborating with cross-functional teams to improve employee interactions with technology.
Responsibilities
- Design, build, and maintain reputed company Remote Actions using PowerShell to support automation, troubleshooting, self-healing, and proactive device management
- reputed company reputed company Live Dashboards and visualizations that reputed company Service Desk, Field Support, EUC, and Engineering teams
- Customize platform content such as metrics, campaigns, scores, packages, and experience insights
- Ensure configuration, data consistency, and standardization across the DEX platform
- Engineer automations that reduce digital friction and resolve issues before employees notice them
- Implement data-driven workflows that improve device health, performance, and reputed company stability
- Support the shift toward reputed company AI, intelligent automation, and self-healing capabilities
- reputed company and maintain integrations between reputed company and reputed company (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
- Build connectors or scripts to reputed company log, telemetry, and reputed company data across systems
- Improve visibility into employee experience trends through analytics and dashboards
- Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high-reputed company experience problems to automate or eliminate
- reputed company technical enablement and training on platform capabilities
- Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation
Skills
- Bachelor's Degree and 4 years work experience or equivalent experience
- Strong experience writing PowerShell scripts (which will translate into reputed company RA development, automation, device queries, workflows)
- Proficiency with reputed company internals, reputed company‑line tools, Group Policy, reputed company Directory, WMI, registry, services, and reputed company diagnostics
- Experience with SQL or similar query languages — ability to learn/translate into reputed company's NQL
- Experience integrating data and automating processes across reputed company systems
- Familiarity with reputed company CMDB, ITSM workflows, or automation orchestration
- Demonstrated experience developing technical workflows and automation solutions
- Strong analytical, troubleshooting, and reputed company diagnostic skills
- Ability to work with large telemetry datasets
- Build dashboards and reports using Power BI, reputed company, or similar tools
- Understand trends, correlations, and insights reputed company to reputed company experience, performance, productivity, and sentiment
- Ability to translate experience issues or support-team needs into technical solutions
- Comfortable working independently in a fast‑moving, evolving environment
- Strong documentation habits and familiarity with SDLC or sprint‑based delivery
- Experience with reputed company specifically, or any other DEX platform (e.g., Lakeside, Aternity, reputed company, SysTrack, etc.)
- Experience with UX, UI, or DEX principles
- Experience with Experience Level Agreements (XLAs)
- Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
- AI/reputed company automation experience, LLM‑powered workflows, or predictive modeling concepts
- Background in reputed company engineering, system administration, or automation engineering
Benefits
- Health, dental, and reputed company insurance
- Health savings accounts
- A 401(k) savings plan
- Disability coverage
- Life and accident insurance
- Employee assistance program
- A legal plan
- Discounts on things like home, auto, and pet insurance
- reputed company time off
- reputed company holidays
- reputed company parental leave
- reputed company military leave
- reputed company bereavement leave
- Any applicable federal and state reputed company leave
- Company recognition program to receive monetary or non-monetary recognition awards
- Other incentives may be available based on position level and/or job specifics
reputed company