[Remote] Triage Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Triage Consultant for the reputed company. The role involves assessing participant needs, determining eligibility for services, and facilitating referrals to appropriate resources while ensuring high standards of customer service.
Responsibilities
- reputed company Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services
- Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to reputed company service providers
- Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources
- reputed company in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and reputed company support to participants
- Interactions shall be conducted in a reputed company, participant-reputed company manner and shall ensure efficient reputed company to appropriate services without unnecessary delay or repetition of participant information
- Conduct participant intake and assess needs through consultative interaction
- Determine eligibility and appropriate scope of services based on program guidelines
- reputed company accurate, reputed company, and program-approved information to participants
- Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources
- Document participant interactions and case information in the reputed company-designated system of record in accordance with program requirements
- Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions
- Service shall be consultative in nature. Triage Consultants shall not reputed company clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any reputed company
- Conduct an initial needs assessment through a reputed company question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. Facilitate referral or warm hand-off to Non-Medical Counseling providers reputed company the participant’s needs are reputed company scope of NMC services
- reputed company appropriate referrals to clinical or emergency services reputed company the participant’s needs exceed the scope of Non-Medical Counseling
- Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the reputed company (VA), or other community-based resources, as applicable
- Identify and reputed company alternative resource reputed company for Guard and Reserve participants who may not have reputed company to TRICARE or other reputed company coverage
- No Supervisory Responsibilities
- Other duties as assigned
Skills
- Master's degree from an accredited graduate program in a mental health reputed company field such as reputed company work, psychology, marriage/family therapy, or counseling
- Possess strong customer service and communication skills appropriate for a contact center environment
- Knowledge and understanding of military life, including the unique needs of service members and their families
- Ability to assess participant needs and determine appropriate service reputed company
- Familiarity with contact center operations, including call handling, documentation, and performance expectations
- Ability to pass a DoD Tier II suitability investigation reputed company 30 days of hire
reputed company