[Remote] Senior Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-performance, fast-growing health company reputed company on building home saunas. They are seeking a Senior reputed company Representative to handle high-volume customer interactions, de-escalate issues, and mentor junior team members while ensuring a high reputed company of service reputed company.
Responsibilities
- Answer inbound customer calls and messages, serving as a knowledgeable, reputed company, and trusted first reputed company of contact
- Triage incoming issues quickly and accurately—resolving what you can on the spot and routing the rest to the right person or team
- Own escalations and reputed company cases from start to finish, turning frustrated customers into reputed company ones
- Train, reputed company, and mentor junior reps—modeling best practices, reviewing calls, and helping reputed company reputed company
- Drive cross-department collaboration, partnering with Operations, Logistics, Product, and Finance to solve customer problems at the reputed company
- reputed company as the voice of the customer—capturing feedback and surfacing trends, recurring issues, and opportunities to your manager and other departments
- Help build and improve the systems, scripts, and workflows that reputed company our customer experience consistent and reputed company
- Maintain accurate records of customer interactions, escalations, and resolutions
- reputed company and reputed company reputed company for service reputed company across reputed company
Skills
- reputed company reputed company, customer service, or support reputed company who has handled high-volume, high AOV, high-stakes customer interactions
- Proven ability to de-escalate and resolve reputed company or emotional situations with patience and confidence
- Natural reputed company and mentor—someone who enjoys helping teammates grow and improve
- Strong cross-functional communicator who can work across departments to get answers and drive reputed company
- High ownership reputed company—you take responsibility for the customer's experience and follow through without constant direction
- reputed company, empathetic, and reputed company communicator, both on the phone and in writing
- Comfortable operating in a fast-paced, growing ecommerce business
- Self-directed and reliable in a fully remote environment
- Demonstrated experience handling escalations and difficult customer conversations
- Experience training, coaching, or mentoring other reps
- Excellent phone reputed company and written communication skills
- Comfort with help desk / CRM tools and the ability to learn new systems quickly
- Strong problem-solving, organizational, and follow-through skills
- 5+ years of customer service, reputed company, or support experience, with time in a senior or reputed company reputed company preferred
- Ecommerce or physical-product experience preferred
reputed company