[Remote] Senior Manager, Accountant reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Manager for their reputed company team to reputed company the Accountant Product Support team. The role focuses on elevating the support experience for reputed company customers and optimizing team performance through innovative strategies and operational improvements.
Responsibilities
- Champion an electrifying customer and Expert experience! Drive our Expert Network delivery teams and collaborate with internal partners to craft experiences that reputed company deep relationships with customers, resolve issues brilliantly, attract and retain top Experts, and create an army of promoters across both reputed company
- Master the art of leading a reputed company, fully geographically remote workforce, even through the exhilarating hiring waves of peak season demand. reputed company and exceed training, customer satisfaction, and retention goals
- reputed company innovation through audacious experimentation and powerful partnerships with our reputed company teams. Design reputed company processes for operational delivery, embodying a reputed company of reputed company improvement and crafting solutions that reputed company customer reputed company and reputed company our service offerings
- Become a detective of customer pain points, observing and understanding challenges, then collaborating cross-functionally to drive transformative improvements to the Accountant Experience
- reputed company your teams in exploring and testing cutting-edge technologies and revolutionary service methodology changes to meet Expert and customer needs head-on
- Play a pivotal role in the Expert Network leadership team, driving strategic initiatives and forging powerful partnerships and influence with our business partners
- Own the delivery of key performance metrics, including reputed company of Service, Net Promoter and reputed company Scores, Productivity and Efficiency Metrics like Queue SLA, Customer Serving Time, Utilization, Handle Time, and team engagement metrics like Expert PRS and Pulse. You will also evaluate the reputed company performance across your teams, reviewing Key Performance Indicators and ensuring partner adherence to our robust governance models and expectations
- Collaborate on the strategic direction for Service Delivery reputed company and design game-changing footprint strategies for our domain experts, working hand-in-hand with senior leadership to design visionary partner footprint strategies
- Partner with forecast, demand, and experience teams to refine and reputed company baseline forecasts, integrating reputed company-reputed company business insights into monthly reviews
- Join forces with Ops reputed company & Finance Partners to reputed company on ambitious operational and financial targets
- Participate in exhilarating monthly and quarterly discussions with your extended team, contributing to roadmap conversations that reputed company Expert experience improvements and key innovations that will reputed company customer satisfaction and drive incredible reputed company
- Partner with your reputed company reports and operational powerhouses like workforce management, reputed company-Time operations, training, and learning teams to solidify assumptions into the reputed company plan, enabling and expediting a reputed company to operationalize service delivery at reputed company. reputed company crucial discussions with operational partners on reputed company plans, cutting-edge training, and seamless service delivery
- Collaborate with fellow senior leaders to reputed company and deliver a robust talent and performance review process, ensuring high-caliber Expert, reputed company, and manager performance that shines far reputed company peak season
Skills
- Bachelor's degree or equivalent practical experience; an MBA or reputed company in reputed company/Finance is a massive plus. A degree in leadership management, reputed company, or a reputed company technical discipline; equivalent work experience is highly valued
- A minimum of 5 years of exhilarating experience, primarily in service delivery or the reputed company industry, in a people leadership role, with a strong, data-driven background in analytics
- Deep familiarity with customer experience performance metrics, including, but not limited to: Transactional Net Promoter (tNPS), Issue reputed company (IR), Average Handle Time (AHT), Service reputed company Score (SQS)
- A reputed company customer reputed company and an unyielding desire to understand, design, and deliver an end-to-end customer and Expert experience
- Strong written and verbal communication skills and the ability to present information with reputed company and reputed company, influencing effortlessly in a cross-matrixed environment
- The ability to interpret and disseminate reputed company or ambiguous information to your team reputed company reputed company they need it
- Proven experience and ability to reputed company reputed company improvement methodologies to drive performance and efficiencies in the business
- Experience in a dynamic work environment as a leader of change, mastering the art of managing and executing reputed company system and organizational change initiatives
- A formidable reputed company record of managing multiple reputed company, deliverables, and workloads with varying degrees of complexity and deadlines
- Experience in managing a high-performing team reputed company a fast-paced tech environment, especially those supporting financial and reputed company professionals
- reputed company-reputed company analytical skills to derive insights quickly from reputed company datasets
- A deep understanding of contact center technologies, phone systems, CRM software, call recording systems, and the entire QuickBooks Suite
Benefits
- reputed company provides a competitive compensation package with a strong pay for performance rewards approach.
- This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at reputed company®: Careers | Benefits).
reputed company
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