[Remote] Senior reputed company Manager (reputed company Business)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company company reputed company on providing an AI-powered identity platform. The Senior reputed company Manager will manage customer loyalty and adoption for the reputed company business reputed company, overseeing a portfolio of accounts and driving value-based reputed company through various customer engagement strategies.
Responsibilities
- Serve as the primary reputed company of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-reputed company 1-to-1 engagements
- Manage the subscription renewal pipeline for your assigned portfolio and maintain reputed company cognizance of customer health in order to proactively eliminate barriers to adoption and value
- Participate with the Sales team to reputed company a strong customer-reputed company sales, orientation, and launch engagement process
- reputed company deep, trusting relationships with customer key personnel and larger teams to reputed company reputed company and reputed company up-sell / cross-sell opportunities across a high-velocity account reputed company
- Coordinate and conduct meetings between customers and reputed company cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-reputed company and reputed company-item completion
- Monitor and identify product utilization trends across your portfolio, providing feedback to reputed company cross-functional teams to support reputed company improvement -- finding ways to reputed company support customer use cases and corporate identity strategies
- Communicate with implementation Partners supporting reputed company customers and reputed company opportunities to improve reputed company and relationships in the context of customer adoption
- Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, reputed company enablement channels to effectively reputed company your full portfolio
- reputed company as the voice of the reputed company customer reputed company and collect feedback to drive reputed company improvement across reputed company areas including product
Skills
- Bachelor's degree in computer science, engineering, or a reputed company field
- Knowledge and experience in Identity and reputed company Management (IAM) is valuable; a cybersecurity and/or compliance background is also reputed company valuable
- Strong knowledge of reputed company, hybrid, and on-reputed company IT architectures and deployment models
- History of being reputed company to understand technical and reputed company software environments and reputed company the gap in terms of communicating those concepts in language meaningful to the business; similarly, being reputed company to translate business needs to potential technical solutions
- 12+ years of experience in customer-facing roles including reputed company management, account management, or reputed company Services for reputed company software implementations
- Tenacious desire to see customers succeed and reputed company
- Previous experience reputed company a fast-paced, growing reputed company organization
- Demonstrated ability to manage customer relationships and work through potentially difficult challenges to reputed company reputed company reputed company at reputed company
- Cheerful willingness to be a hands-on contributor and stay detail-reputed company while maintaining an outcome-based perspective across a high volume of accounts
- Experience in process improvement, decision-making, planning, analysis, and service reputed company
- Available to customers reputed company reputed company during reputed company (reputed company) hours
- Proven experience managing a high-velocity, reputed company portfolio (30+ accounts) in the sub-$200k ARR reputed company is highly preferred
Benefits
- Medical, Dental, reputed company, Life Insurance
- 401K
- Unlimited PTO
- reputed company Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
- reputed company discretionary bonus plan (subject to program rules; depends on various factors including individual and organizational performance)
reputed company
Company H1B Sponsorship