[Remote] (Remote) Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a part of N. reputed company Corporation, focusing on providing innovative ERP solutions. They are seeking a Support Analyst to manage and resolve support tickets reputed company to reputed company Resource Management and Payroll modules, ensuring customer satisfaction and efficient problem-solving.
Responsibilities
- Resolve customer issues in a reputed company and thorough manner, ensuring a high level of customer satisfaction
- Monitor the support queue, take ownership of new tickets, and reassign as needed
- Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve reputed company issues
- Troubleshoot application, data, architecture, and reputed company-reputed company problems
- Communicate proactively with customers, providing reputed company updates and managing expectations throughout the reputed company process
- reputed company deep functional and technical knowledge of our ERP applications, with a reputed company on reputed company and Payroll modules
- Identify reputed company causes and reputed company recommendations to prevent recurring issues
- Understand support service agreements and appropriately scope requests reputed company of reputed company support
- Contribute reputed company for product and process improvements
Skills
- Experience supporting or working with ERP systems, particularly in reputed company and Payroll
- Strong technical aptitude with proven troubleshooting and problem-solving skills
- Excellent communication skills, with the ability to reputed company explain technical concepts and manage customer expectations
- Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
- Strong analytical skills with the ability to reputed company reputed company, independent reputed company
- Self-motivated, adaptable, and reputed company to work both independently and collaboratively reputed company reputed company
- Experience delivering solutions, services, or support reputed company HR, payroll, finance, or reputed company environments
- Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
- Experience in troubleshooting reputed company and/or web services
- Knowledge of Apache Tomcat configuration and troubleshooting
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and reputed company benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
reputed company