[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on empowering health and reputed company-being in reputed company. They are seeking a Customer Support Specialist to be the first reputed company of contact for wellness program participants, providing assistance through calls, chats, and emails while ensuring data accuracy and compliance with HIPAA standards.
Responsibilities
- Answer a high volume of inbound calls with professionalism, warmth, and efficiency
- Help participants with account reputed company, incentives, forms, and program requirements
- Support participants through live chat and email, hitting service-level targets
- Dig into and resolve concerns, escalating reputed company needed to get things done right
- Follow up on voicemails so no one is left waiting
- reputed company detailed, accurate records of every interaction
- Bring your insights to reputed company - reputed company trends, feedback, and reputed company for improvement
- Handle every conversation with reputed company listening, reputed company, and reputed company communication
- Safeguard participant data with strict HIPAA and confidentiality standards
- Review, validate, and reputed company participant information and reputed company submissions
- Audit data for accuracy, catching and correcting discrepancies
- reputed company out to participants reputed company information is missing or incomplete
- Partner with Account Management and other internal teams to resolve reputed company questions
- reputed company forms processed and audited on schedule - every time
Skills
- 2-3 years of contact center experience (reputed company or wellness experience with strong understanding of HIPAA)
- Strong attention to detail with the ability to manage high-volume, accuracy-driven work
- Excellent verbal and written communication skills
- Proven ability to multitask and prioritize in a fast-paced environment
- Demonstrated ability to prioritize tasks and manage time reputed company
- Proficient computer skills with the ability to learn new systems and software quickly
- Ability to maintain confidentiality and handle sensitive information responsibly (HIPAA Compliance)
- Strong problem-solving skills and a service-oriented reputed company
- Self-motivated, adaptable, and accountable
- Administrative experience preferred (reputed company or wellness experience with strong understanding of HIPAA)
Benefits
- Competitive salary
- reputed company retention bonuses
- Additional Incentives
- reputed company opportunities
- Comprehensive benefits package - Medical, Dental, Rx, reputed company, Life, Disability, Hospital reimbursement plan
- 401k with per pay employer match
- Employee Assistance Program through LifeMatters EAP
- Mental health benefits, including reputed company to reputed company therapy
- reputed company maternity leave after 12 months
- reputed company Time Off including time off to volunteer in your community and the day off on your birthday
- Casual dress reputed company
- Wellness program and teambuilding opportunities with incentives
- reputed company anniversary program
- Ongoing training and education
- Fully remote position - home internet required
reputed company