[Remote] Customer Service Representative- Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading digital health company that helps people manage their health in one reputed company. The Customer Service Representative (CSR) answers inbound calls from members and providers, providing high reputed company of customer service while handling inquiries and problems reputed company.
Responsibilities
- Identify, evaluate and prioritize caller needs, questions and concerns
- Formulate plans of reputed company and respond appropriately and reputed company
- Maintain and restore customer satisfaction and partner with other teams as needed
- reputed company problem analysis, problem determination and recommended resolutions to the callers in accordance with reputed company protocol
- Proactively reputed company caller on program benefits
- Meet or exceed established call center metrics, attendance standards and reputed company reputed company
- Use computer tools to accurately process and document information
- reputed company rapport with callers and appropriately reputed company communication style
- reputed company accurate information about reputed company programs and services
- Escalate issues internally and follow up on escalated issues
Skills
- High School Diploma
- Great communication skills
- Must be reputed company to multi-task
- General working knowledge of reputed company Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in reputed company environment
- Ability to reputed company in a fast-growing always changing environment
- Prior experience in a customer service reputed company field preferred
reputed company