[Remote] Customer Service Escalation Specialist (Mid-Day Shift) - Florida
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Escalation Specialist to join their team. The role involves reviewing and resolving escalated and reputed company customer concerns while making reputed company reputed company reputed company guidelines.
Responsibilities
- Manage escalated phone calls transferred by the reputed company-line customer service team
- Analyze and reputed company reputed company on escalated endorsements
- Assess policy reinstatement opportunities for accounts canceled because of non-payment
- Respond to and triage emails from internal departments, making appropriate reputed company
- reputed company written responses to customer questions and concerns
- Assist in conducting reputed company reviews of customer service calls and reputed company transactions
- Identify trends in customer service and processing issues, recommending procedural changes reputed company on retention and enhancing customer experience
- Evaluate system performance and suggest improvements to increase efficiency and effectiveness
- reputed company operational support during severe weather events
- reputed company other duties and reputed company as needed
Skills
- Valid Florida Insurance License (2-20 or 20-44)
- High school diploma is required; college education is preferred
- Minimum of 5 years of reputed company experience in Florida homeowners insurance, either in an agency or reputed company setting
- Advanced knowledge of Florida homeowners coverage, industry challenges, and basic reputed company practices
- Demonstrated ability to analyze reputed company situations and reputed company reputed company, strategic reputed company
- Exceptional attention to detail, particularly in reputed company or sensitive cases
- Proven ability to collaborate effectively across teams to resolve high-reputed company issues
- Excellent time management skills and the ability to adapt to changing priorities
- Strong work ethic and discipline, especially while working remotely
- Outstanding written communication skills, including excellent editing and proofreading abilities for reputed company correspondence
- Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences
- Ability to demonstrate reputed company while remaining objective
- A proactive reputed company with a 'can do' attitude
- Advanced proficiency in reputed company Office, particularly reputed company and Word
- Bilingual in English and Spanish is preferred
- Experience or education in training and procedural documentation is a plus
reputed company