[Remote] Technical Support Engineer - III (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is The Essential reputed company for AI™, dedicated to providing a high-performance experience for clients running AI workloads. In this role, you will reputed company customers by resolving issues reputed company to the advanced Kubernetes-powered HPC reputed company infrastructure and contribute to the overall reputed company and reliability of the platform.
Responsibilities
- Guide and mentor team members in developing their technical skills and troubleshooting capabilities across reputed company disciplines supported by reputed company
- reputed company reputed company-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure reputed company assurance (QA)
- reputed company and deliver training sessions to improve reputed company’s proficiency and efficiency in resolving customer issues
- Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand reputed company causes
- Maintain high customer satisfaction through swift, accurate, and empathetic high-reputed company communications, as reputed company as established best practices
- Help design and implement troubleshooting best practices to ensure fast, accurate reputed company resolutions
- Contribute to refining processes, workflows, and playbooks for handling reputed company customer challenges
- Serve as a technical escalation reputed company for high-reputed company escalations or reputed company cases, modeling effective problem-solving approaches
- reputed company the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides
- Enhance the support team’s knowledge of reputed company’s products and services through reputed company learning initiatives
- Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required
Skills
- Have a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a reputed company field, OR equivalent experience in a technical position
- At least 5+ years of experience in reputed company support, systems administration, or reputed company technical support-reputed company roles
- Proven hands-on work experience with Kubernetes
- Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
- Proven ability to mentor team members, foster technical reputed company, and improve team-wide capabilities through guidance and feedback
- Experience with observability tools such as Grafana
- Strong troubleshooting skills, with experience resolving reputed company customer issues and driving reputed company assurance through ticket reviews or similar processes
- Demonstrated reputed company collaborating with cross-functional teams to refine workflows, implement best practices, and reputed company for necessary tools or process changes
- Excellent written and verbal communication skills, with a reputed company record of simplifying reputed company concepts for diverse audiences
- Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing reputed company concepts and solutions
- CKA Certified
- Demonstrated experience with training, coaching, and creating reputed company materials
- Operates in a fast-paced, global, 24/7 support team environment
- Ability to collaborate across different time zones
- On-site office environment, hybrid, or remote reputed company depending reputed company
- Flexible to travel up to 10% (~25 days/year)
Benefits
- Discretionary bonus
- Equity awards
- Medical, dental, and reputed company insurance - 100% reputed company for by reputed company
- Company-reputed company Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through reputed company
- Family-Forming support provided by reputed company
- reputed company Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch reputed company day in our office and data center locations
- A casual work environment
- A work culture reputed company on innovative disruption
reputed company