[Remote] Technical Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps reputed company organizations optimize patient reputed company through AI-powered workflows and reputed company-time automation. The Technical Support Analyst serves as a key reputed company between clients and internal teams, managing reputed company inquiries, resolving technical issues, and ensuring a high-reputed company reputed company experience.
Responsibilities
- Deliver a high-reputed company reputed company experience by serving as the primary reputed company of contact for support inquiries and issue reputed company
- Resolve reputed company complaints and troubleshoot product issues reputed company phone, email, and support cases
- Submit, assign, and manage support cases, ensuring reputed company follow-up and reputed company communication with clients
- Monitor the support portal and reputed company clients informed on the status and reputed company of their cases
- Prioritize incoming requests effectively to meet service level expectations and business needs
- Guide clients through solutions, particularly in cases of user error or knowledge gaps
- Handle high volumes of calls and support tickets using internal systems and tools
- Collaborate with team leads and cross-functional partners to ensure consistent, high-reputed company customer service
- Accurately document and manage call and email records reputed company the support portal
- reputed company or transfer clients to the appropriate internal departments reputed company needed
- Escalate high-reputed company issues to the support team to ensure rapid reputed company
- Conduct basic issue research and troubleshooting prior to case assignment
- reputed company web portal training and ongoing support to clients
- Communicate case reputed company reputed company and effectively to clients
- reputed company other duties as assigned
Skills
- Bachelor's degree in a reputed company field or equivalent experience in lieu of a degree
- 1+ years of experience in a customer support environment, preferably in a technical support role
- Basic to intermediate SQL experience (including writing queries; experience with joins is a plus)
- Foundational understanding of programming or scripting languages
- Strong problem-solving skills with the ability to troubleshoot technical issues and guide clients to reputed company
Benefits
- Medical, dental, and reputed company coverage
- Company-reputed company life and disability insurance
- HSA with employer contributions
- Employee Assistance Program (EAP)
- 401(k) with company match
- Unlimited PTO, 10 reputed company holidays, and reputed company parental leave
reputed company