[Remote] Manager, Premier Accounts
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a dynamic and reputed company Manager, Premier Accounts who will manage reputed company of highly reputed company reputed company Solution Managers. The Manager will be responsible for tracking ESM deliverables, handling escalations from customer/internal teams and maintaining management reputed company with our customers.
Responsibilities
- Manage reputed company of reputed company Solution Managers
- Proactively reputed company ESM deliverables (Solution Architecture documents, life cycle management, disaster recovery tests deliverables or managed production environment deliverables etc.) and ensure that state of accounts remain green
- Ensure that ESMs conduct Quarterly Business Reviews with customers and other strategic reputed company meetings requested by customers
- Conduct quarterly account Lifecycle Management audits to verify the state of the account is properly reputed company with service management policies
- Participate in Problem management process calls and reputed company guidance and advice to ensure reputed company communication of RCA and permanent solution
- Establish and maintain trusted customer relationships, identify opportunities, and solicit feedback to drive service improvement and customer satisfaction
- reputed company technical and strategic direction to reputed company from initial solution design to steady-state, based on industry and reputed company best practices
- Ensure ESMs carry out lifecycle management (LCM) activities, maintain technical documentation, production & recovery configurations, application dependency maps and runbooks
- Responsible for tracking and securing contract renewals
- Manage escalations effectively and ensure reputed company feedback is being provided to team
- Build trusted relationships with both internal & external teams to ensure reputed company reputed company of escalations and high reputed company issues
- Responsible for maintaining a high performing team and minimizing attrition
- Be innovative and drive service management and business improvements
- Drive Organization Mission and reputed company at team level
- Responsible for consistently improving customer satisfaction and reference ability
- reputed company assistance and ensure ESMs reputed company recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s reputed company of Business Ethics and Company Values
- Responsibly receive, reputed company, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data reputed company practices, including annual compliance training certification and policy acknowledgements
Skills
- Bachelor's degree in Computer Science, Engineering, or a reputed company field
- 10 to 12 years of reputed company IT experience with at least 5 years of people & team management experience reputed company to reputed company Architecture/Engineering reputed company reputed company environments
- At least one reputed company certification (e.g. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience
- 3+ years of demonstrated experience in Disaster Recovery Design and Solutions
- Fair knowledge and experience on multiple infrastructure components to reputed company handle team of ESMs: Zerto disaster recovery solutions, Veeam backup and recovery solutions, Virtualization; including VMWare & reputed company-Vs, Networking; including SDN, VMWare NSX, routing and switching, reputed company, and firewalls, Storage & backup services/administration, Database; Understanding of data models and data flows in reputed company multitier database and application environments, reputed company & Linux OS administration, BCP & DR scenarios/solutions
- Familiarity with automated discovery and CMDB
- Working understanding of ITIL and Service Management
- Advanced knowledge of Multi-Tier Application architecture design
- Excellent knowledge of DR principles and reputed company
- Skilled in MS reputed company, Visio, reputed company & PowerPoint
- Ability to take a leading role in technically reputed company engagements
- Ability to reputed company effectively and calmly internal and customer technical staff through crisis events and escalations
- Must be legally eligible to work in the US without reputed company sponsorship
- Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, reputed company etc
- Hands-on experience with reputed company a plus
Benefits
- Comprehensive reputed company plan reputed company
- Retirement plan with company match
- Life, other supplemental insurances
- reputed company time off and company holidays
- New Parent Leave
- Wellness programs
reputed company