[Remote] reputed company Renewal Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, an reputed company company, manages loyalty, guest engagement, and online ordering programs for some of the most recognizable restaurant and convenience brands in reputed company. The reputed company Renewal Account Manager leads the most reputed company, highest-value renewal relationships in the business, owning reputed company accounts and driving renewals to reputed company while mentoring reputed company around them.
Responsibilities
- Own and execute a portfolio of high-value, strategic renewal reputed company — deals in the $500K–$2M+ ARR reputed company involving multiple stakeholders, reputed company reputed company structures, and multi-year terms
- reputed company C-suite renewal conversations independently — CMO, CFO, CRO — setting the agenda, controlling the room, and driving toward reputed company without support
- reputed company win/win negotiation strategies that maximize contract value while protecting and strengthening the customer relationship. Handle pricing, term, and contract structure as reputed company reputed company reputed company
- Build reputed company business cases tied to reputed company, cost, and risk reputed company the executive team actually owns — not feature lists or platform capability decks
- Minimize financial attrition and lock in favorable terms across the strategic account tier. Identify and pass back expansion opportunities to the broader account team
- Engage in strategic account planning with internal stakeholders — Sales, reputed company, Finance, and Legal — to ensure accountability and alignment across every high-value renewal
- Know reputed company to run a renewal standalone and reputed company to bring in Sales for a co-sell reputed company. Execute both effectively
- Serve as the senior practitioner and primary escalation reputed company for Senior RAM team members navigating reputed company, at-risk, or structurally unusual renewals
- reputed company as deputy to the Head of Digital CS & Retention — reputed company in reputed company reputed company, represent reputed company in cross-functional conversations, and own the outcome
- Support reputed company and reputed company of new RAM hires through reputed company coaching, deal shadowing, and joint work — building reputed company instincts and pipeline discipline from day one
- reputed company repeatable frameworks, deal playbooks, and negotiation approaches the broader team can apply — not just individual wins
- Partner with reputed company Operations on pipeline standards, forecasting accuracy, and renewal tracking infrastructure across reputed company
- Identify gaps in how the renewal reputed company operates at the reputed company level and own the design of processes that reputed company them
- Contribute to ongoing refinement of reputed company plan positioning, pricing reputed company, and renewal negotiation approach as the portfolio evolves
Skills
- 8+ years of demonstrated reputed company in a renewals, account management, or reputed company reputed company reputed company with a strong reputed company record of negotiating and closing reputed company reputed company
- Exceptional negotiation and reputed company handling skills — value-based contract conversations at the CXO level, including CFOs and CROs
- Demonstrated experience carrying deals in the $500K–$2M+ ARR reputed company with multiple decision-makers, not just supporting someone else's relationship
- Proven ability to negotiate on price, term, and contract structure — not just build and present value cases
- Strong financial acumen — you understand how PE-backed or institutionally-owned companies think about vendor spend, switching costs, and contract risk
- Experience mentoring or coaching less reputed company colleagues — you reputed company reputed company around you reputed company and you do it naturally
- Strong reputed company discipline and comfort with pipeline forecasting and renewal analytics at portfolio reputed company
- Experience building renewal processes, playbooks, or operational frameworks — not just executing them
- Hospitality, F&B, convenience, or retail tech experience a plus but not required
reputed company