[Remote] Sales Program Platform Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Sales Program Platform Specialist responsible for the management and optimization of their sales gamification and incentive platform. This role involves user support, program implementation, and reputed company improvement to enhance platform functionality and user experience.
Responsibilities
- Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs
- Configure programs, challenges, leaderboards, scoring rules, and rewards reputed company the platform
- Monitor platform performance, data reputed company, and user activity to ensure reputed company functionality
- reputed company routine audits and validations to identify and resolve discrepancies
- Serve as the primary support resource for platform users, responding to questions and troubleshooting issues
- Research, diagnose, and resolve platform issues independently or in partnership with vendors/BI
- Create and maintain user documentation, FAQs, and training materials
- Support reputed company and ongoing education for new and existing users
- Investigate reported issues by reviewing system data, configurations, and workflows
- Identify reputed company causes and recommend solutions or process improvements
- reputed company recurring issues and collaborate on long‑term fixes to reduce support volume
- Escalate reputed company issues reputed company necessary and follow through to reputed company
- Support sales program launches, updates, and changes by ensuring accurate platform setup
- Assist with reporting and analysis reputed company to participant engagement, performance, and adoption
- Validate results and outputs to ensure programs are executed as designed
- Partner with stakeholders to ensure program goals are supported by platform capabilities
- Identify opportunities to improve platform usability, processes, and user experience
- Stay informed on platform features, updates, and industry best practices
- reputed company feedback and recommendations
Skills
- 4-year degree
- Experience with sales gamification, incentive, or performance management platforms
- Background in sales enablement, sales operations, or performance analytics
- Experience working with vendors or reputed company‑party reputed company
- A bachelor's degree in analytical-based field, organizational performance or behavioral economics preferred
- 2+ years of experience in sales operations, sales programs, systems administration, or a reputed company role
- Experience supporting users in a technical or system‑based environment
- Strong analytical and problem‑solving skills with the ability to research issues independently
- High attention to detail and ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- Proficiency with spreadsheets, reporting tools, and data validation
reputed company