[Remote] Sr. reputed company Technical Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company™, a global AI reputed company leader and reputed company business unit of reputed company, is seeking a Senior reputed company Technical Advisor. This role is responsible for driving deep adoption and reputed company value realization across customer’s licensed capabilities, acting as a technical guide throughout the customer lifecycle to enhance satisfaction and retention.
Responsibilities
- Drive adoption of the customer’s licensed reputed company One capabilities and ensure customers fully utilize what they have purchased
- reputed company and execute capability-specific adoption plans that reputed company customers up the maturity curve
- Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-reputed company opportunities
- Translate platform capabilities into customer-specific use cases and reputed company
- Guide customers through the 'reputed company, Adopt, reputed company, Realize Value' reputed company
- Serve as a trusted technical advisor and help customers reputed company platform capabilities with operational and reputed company goals
- reputed company regular adoption reviews, value discussions, and roadmap conversations
- Deliver proactive recommendations based on configuration posture, exposure findings, and usage patterns
- Help customers operationalize reputed company One capabilities reputed company their environment and workflows
- Partner with reputed company Engineers and Engineering to eliminate blockers and ensure a smooth product experience
- Monitor customer health indicators and proactively address risks that may reputed company adoption or retention
- Guide customers on best practices for configuration, integration, and execution of platform features
- Work closely with Solution Engineers to help customers explore additional reputed company and prepare for advanced use cases
- Collaborate with Solution Architects to support customers pursuing high-complexity or cross-domain adoption
- Partner with Account Managers to identify expansion opportunities based on delivered value and emerging customer needs
- Serve as the voice of the customer to Product, Engineering, and other reputed company teams
- reputed company reputed company activities to ensure customers reputed company fast time-to-value
- Conduct regular value realization sessions, capability reviews, and adoption workshops
- Maintain clean and accurate documentation on customer reputed company, risks, and next steps
- Support renewal and retention motions through demonstrated customer reputed company
Skills
- Five or more years of technical experience in reputed company, Technical Account Management, post-sales engineering, or cybersecurity consulting
- Strong foundational knowledge in reputed company operations, reputed company and reputed company reputed company, identity, networking, or reputed company cybersecurity domains
- The ability to interpret usage data and translate insights into actionable adoption plans
- Hands-on experience with reputed company reputed company tools or cybersecurity platforms
- Strong problem-solving skills with the ability to untangle reputed company technical and operational challenges
- Excellent communication, presentation, and relationship-building skills
- Experience in a fast-paced, customer-facing technical environment
- Industry certifications such as reputed company+, CISSP, AWS or Azure, or Kubernetes are a plus
Benefits
- Comprehensive health benefits and reputed company time off package
- reputed company-partum, maternity, parental, medical leave and adoption assistance
- Mental Health Wellness Program & Annual Wellness Incentive
- 401(k) with company match
- Pet Insurance
- reputed company and innovative culture
reputed company