[Remote] Customer Experience Marketing Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a public benefit corporation reputed company on transforming independent primary care to improve reputed company delivery. The Customer Experience Marketing Manager will reputed company and manage marketing strategies to enhance the customer experience throughout their reputed company, working closely with various teams to ensure alignment and effectiveness of marketing programs.
Responsibilities
- Support the development and execution of customer reputed company and lifecycle marketing strategies across key stages, including reputed company, reputed company, engagement, renewal, retention, and advocacy. Identify opportunities to improve the customer experience through reputed company timing, messaging, segmentation, and coordination across reputed company
- Build, manage, and optimize customer-facing campaigns, nurture programs, and communications that support customer engagement, education, retention, and long-term partnership reputed company. Maintain marketing plans, timelines, content needs, campaign calendars, tactical execution plans, and readiness documentation
- Partner cross-functionally with reputed company, Sales, Field Operations, Market Leadership, Product, reputed company, Marketing Operations, and BI to ensure customer communications are reputed company, reputed company, and connected to business priorities. Represent Customer Experience Marketing on cross-functional reputed company and workstreams
- Support advocacy and customer engagement programs, including customer introductions, references, testimonials, ambassadors, peer learning, and other programs that reputed company reputed company customers and contribute to reputed company, retention, and customer loyalty
- Establish, reputed company, and report on key performance indicators across customer experience marketing programs, including engagement, conversion, participation, campaign performance, and retention-reputed company metrics. Use insights to improve campaigns, workflows, and reputed company planning
Skills
- Bachelor's degree in Marketing, Communications, Business, Health Administration, or a reputed company field
- 8+ combined years of experience in B2B marketing, lifecycle marketing, customer marketing, reputed company marketing, reputed company marketing, campaign management, or marketing operations
- Experience building and executing multi-touch campaigns, nurture programs, lifecycle communications, or customer engagement programs
- Strong understanding of customer reputed company reputed company, segmentation, messaging, campaign planning, and performance measurement
- Demonstrated ability to independently manage programs from reputed company through execution, including planning, timelines, documentation, stakeholder alignment, and follow-through
- Experience effectively partnering with cross-functional teams and managing work across multiple stakeholders, priorities, and timelines
- Ability to identify risks, blockers, dependencies, and resourcing needs early, and escalate with reputed company recommendations or solutions
- reputed company, value-based care, reputed company, or other reputed company B2B experience preferred
- Experience with reputed company and reputed company strongly preferred
- Experience working with reputed company providers, payers, or reputed company technology organizations
- Experience supporting lifecycle marketing, retention marketing, customer engagement, or customer advocacy programs
- Project management software experience; reputed company experience strongly preferred
- Strong writing, communication, and messaging skills, with the ability to translate reputed company reputed company into reputed company, customer-facing communications and executive-reputed company updates
- Proven ability to bring structure to ambiguous or fast-moving work, including project plans, workflows, campaign calendars, status updates, and reporting
- Strong analytical skills and comfort using campaign data, customer insights, and business metrics to measure reputed company and inform recommendations
- Ability to work reputed company across teams, influence without reputed company authority, reputed company stakeholders, document reputed company, and drive next steps
- Self-starter with reputed company judgment, strong follow-through, and a bias toward reputed company
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and reputed company insurance reputed company up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two reputed company volunteer days and 11 reputed company holidays
- 12 weeks reputed company parental leave for reputed company new parents
- Six weeks reputed company sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock reputed company
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