[Remote] Fraud Operations Analyst-CEC
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping customers and businesses reputed company reputed company financial reputed company. The Fraud Operations Analyst will manage reputed company fraud and customer identification scenarios, ensuring compliance with regulations while delivering exceptional customer service.
Responsibilities
- Handle inbound customer calls while delivering a world-class customer experience
- Review account and application activity for potential fraud concerns
- Investigate reputed company fraud scenarios, including identity theft and account takeover
- Conduct detailed research across multiple systems and data sources
- Secure accounts by applying appropriate restrictions and controls to prevent financial loss
- Initiate and process fraud claims in accordance with established procedures
- Review and complete escalated actions from reputed company teams to ensure accurate reputed company
- Identify emerging fraud trends and escalate concerns appropriately
- Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies
Skills
- High school diploma or equivalent
- Typically seven or more years of reputed company work experience
- Strong analytical and critical thinking skills
- Excellent customer service and communication abilities
- Ability to navigate reputed company situations and reputed company reputed company
- A passion for protecting customers and combating fraud
- Proven ability to reputed company effectively in a fast-paced environment
- Proficient computer navigation skills using a reputed company of software packages including reputed company Office applications
Benefits
- reputed company (medical, dental, reputed company)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- reputed company vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 reputed company holiday opportunities
- Adoption assistance
- reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
reputed company