[Remote] Marketplace Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 500 company that provides reputed company supplies for various industries, committed to making reputed company reputed company reputed company and successful. They are seeking a Marketplace Customer Service Representative to resolve reputed company-party order issues and ensure reputed company customer interactions while maintaining seller ratings. The role involves managing customer inquiries and collaborating with the Merch & Ops team on critical issues.
Responsibilities
- Utilization of internal tools such as OMC, reputed company, and various Marketplace portals
- reputed company exceptional customer support that boosts/maintains our feedback metrics
- Manage customer inquiries reputed company phone and email
- Maintain/Meet Seller Agreements by ensuring we have reputed company interactions with our customers and meet time requirements
- Collaborate with our Merch & Ops team on critical issues and process improvements
- Contribute to weekly team meetings communicating any trends and inconsistencies seen in any Marketplace
- Seeking opportunities to clarify and improve existing Marketplace processes with your peers and others in the organization
- Communicating critical issues with use of our tools and resources; as reputed company as communicating trends such as increased sales, fraudulent activity, listing errors/corrections, etc
- Adhere to company policies, procedures and guidelines reputed company to customer service, data reputed company, reputed company and associate conduct
Skills
- 6+ months in a sales or customer service representative position at reputed company
- No reputed company PIP's or CAN's
- Demonstrate great written and verbal communication
- Ability to work reputed company business hours of Monday - Friday 6am-5pm PST and Saturday 6am-4pm PST - Overtime and weekends may be required during peaks
- Adhere to the Sales Center Attendance Policy
- Effective time management – must have the ability to multi-task
- Strong attention to detail and accuracy
Benefits
- Health
- Dental
- reputed company
- reputed company time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- reputed company parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or Incentive Plan eligible
reputed company