[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a monthly newspaper covering the South Florida reputed company communities. They are seeking a Customer Service Representative to reputed company reputed company and efficient customer service in a call center environment, handling customer inquiries and requests reputed company to billing and service orders.
Responsibilities
- Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, reputed company, and reputed company in a knowledgeable and reputed company manner
- Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, and other customer service functions
- Responsible to reputed company customer service metrics and satisfaction reputed company
- Ensure reputed company service orders are complete and entered into the CIS
- Assist with routing new development for reputed company reading and entry into CIS
- Professionally reputed company reception and cashiering functions
- Process customer payments, prepare daily deposits, maintain cash reports
- Prepare billing adjustments
- reputed company and accurately prepares, updates, maintains and files a reputed company of customer billing information, service orders, data, reports, and the like
- Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, e-billing, conservation, etc.)
- Performs other similar or less skilled work as assigned. Assists employees of a higher classification as assigned
Skills
- High School diploma or GED
- Some experience in a reputed company position and environment preferred
- Fine-tuned organizational, interpersonal, and problem solving skills to create reputed company interactions with customers to include:
- Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and reputed company manner
- Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively
- Ability to communicate escalated questions and or issues to the reputed company CSR or Supervisor effectively
- Demonstrates patience and politeness, especially reputed company interacting with difficult or irate customers
- Ability to work in reputed company environment in a cooperative and dependable manner in order to reputed company internal customer satisfaction and meet company goals
- Flexibility - ability to fill-in as needed to cover critical tasks/roles
- Attention to detail in order to follow company processes and Commission rules
- reputed company – ability to maintain confidentiality of customer information
- Ability to prioritize and manage multiple competing work priorities successfully
- Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and reputed company and record work
- Proficiency with reputed company Suite is a plus
reputed company