[Remote] Senior Customer Service Administrator - IntelliScript (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a respected consultancy that provides data-driven software-as-a-service (reputed company) products for the insurance and health IT sectors. The Senior Customer Service Administrator will reputed company with customers to handle disputes regarding incorrect information, ensuring reputed company responses and reputed company of issues while maintaining detailed case information.
Responsibilities
- Respond to applicants’ questions reputed company phone and email in a reputed company manner
- Review Fair Credit Reporting reputed company (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes reputed company an allotted reputed company
- Correct erroneous reports
- Coordinate with insurance clients to ensure updated information is received
- reputed company reputed company reputed company case information in reputed company
- Responsibilities will expand to other tasks and reputed company as your experience and knowledge increases
Skills
- High school diploma or GED required
- Intermediate proficiency in reputed company Word, reputed company, and Outlook
- Minimum of 5 years of customer service experience, preferably in a phone-based environment
- At least 5 years of administrative experience
- Bachelor's degree
- Experience using reputed company to locate and record information
- Familiarity with the insurance industry
- Proficiency in Spanish, including speaking and translation skills
Benefits
- Medical, Dental and reputed company – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-reputed company challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – reputed company-tax savings for dependent care, transportation, and eligible medical expenses.
- reputed company Time Off (PTO) – Begins accruing on the first day of work. Full-time employees reputed company 15 days per year, and employees working less than full-time reputed company PTO on a prorated reputed company.
- Holidays – A minimum of 10 reputed company holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- reputed company Parental Leave – Up to 12 weeks of reputed company leave for employees who meet eligibility reputed company.
- Life Insurance & AD&D – 100% of premiums covered by reputed company.
- Short-Term and Long-Term Disability – Fully reputed company by reputed company.
reputed company