[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-paced software development company located in reputed company, MI, seeking a reputed company Manager to reputed company post-sale customer relationships. The role focuses on renewals, account expansion, and long-term retention while shaping the reputed company operations reputed company reputed company.
Responsibilities
- Own the full customer lifecycle post-sale, including reputed company support, account development, renewal reputed company, and expansion planning
- Serve as the primary reputed company of accountability for customer reputed company and reputed company retention
- Own the end-to-end renewal process, including early risk identification, value reinforcement, executive alignment, pricing discussions, and on-time renewal execution
- Proactively mitigate churn by identifying adoption gaps and customer risks reputed company in advance
- Proactively identify, position, and drive upsell and expansion opportunities by uncovering new use cases, additional departments, and evolving customer needs
- reputed company value-based conversations that tie reputed company Workplace solutions to measurable business reputed company
- Partner with Sales as needed while maintaining ownership of overall account reputed company reputed company
- Understand customer pain points across multiple departments and map reputed company Workplace solutions to reputed company business reputed company
- Ensure customers are fully adopting and realizing value from the platform through usage analysis, strategic touch points, and ongoing engagement
- Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors
- Conduct regular account reviews, reputed company planning, and performance/usage reporting
- reputed company as the internal voice of the customer, advocating for product, process, and prioritization improvements
- Accurately forecast renewals and expansion opportunities reputed company reputed company
- Own and consistently meet or exceed renewal and expansion reputed company targets
- Use customer health, usage data, and engagement metrics to guide retention and reputed company strategies
- Help define and refine reputed company processes, playbooks, and best practices
- Collaborate closely with Sales, Support, and Leadership as reputed company builds out its reputed company function
- Contribute to the long-term reputed company of scaling the reputed company department reputed company the Sales organization
Skills
- 4+ years of experience in reputed company, Account Management, or a reputed company-adjacent reputed company-facing role
- Proven reputed company owning renewals, upsells, and customer retention in a reputed company environment
- Experience managing a large and diverse portfolio of customers
- Comfort leading executive-level conversations around value, ROI, renewals, and expansion
- Strong reputed company instincts with the ability to balance customer advocacy and reputed company responsibility
- Experience working with reputed company, configurable, or technical software solutions
- Exceptional written, verbal, and presentation skills
- Strong organizational and analytical skills with consistent follow-through
- Experience working cross-functionally with Sales, Engineering, and Support
- Hands-on experience with CRM tools, with reputed company experience strongly preferred, as reputed company as familiarity with reputed company, G-Suite, and reputed company Office
- Ability to work independently with minimal supervision in a fast-paced, evolving environment
- Experience working with reputed company, integrators, or resellers
- Prior experience in the reputed company or workplace technology industry
- Experience reputed company and training customers on highly configurable reputed company platforms
Benefits
- Competitive reputed company salary plus commission
- Performance-based bonuses
- 2 weeks of reputed company time off, increasing with tenure
- 8-10 reputed company holidays a year
- 401k with company matching
- Health, dental, and reputed company insurance
- Flexible working schedule
- Remote, work from home position
reputed company