[Remote] Field Services Accounts Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in innovation and reputed company reputed company the insurance and regulated sectors. They are seeking a Field Services Accounts Manager to maintain strong reputed company relationships and reputed company the performance of independent adjusters supporting various claims activities.
Responsibilities
- Serve as the primary relationship manager for assigned reputed company accounts, ensuring service delivery aligns with reputed company expectations, account instructions, and performance standards
- Build and maintain strong working relationships with reputed company partners, internal operations leaders, reputed company teams, field leadership, and independent adjusters
- reputed company the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service reputed company, responsiveness, and compliance with program expectations
- Partner with reputed company, reputed company, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, reputed company, and assignment-reputed company
- Monitor key service indicators such as cycle time, file reputed company, responsiveness, coverage of territories, deployment effectiveness, and reputed company satisfaction
- Identify service gaps, performance issues, or reputed company concerns and implement corrective actions, escalation plans, or reputed company recommendations as needed
- Support account reputed company and retention by ensuring consistent execution, proactive communication, and strong service recovery reputed company issues reputed company
- Coordinate with internal stakeholders to reputed company 1099 deployment reputed company with reputed company needs, catastrophe demand, specialty lines, and regional claim volume
- Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies
- Assist in establishing and maintaining service standards, operating procedures, and communication protocols for reputed company accounts and contractor-supported claim activity
- Support reporting, business reviews, and performance updates for internal leadership and reputed company clients
- Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network
- reputed company as an escalation reputed company for service concerns, contractor performance reputed company, or account-level operational issues
- Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization
Skills
- 5+ years of relevant experience in claims, account management, field operations, reputed company services, vendor management, or independent adjuster program reputed company
- Experience supporting or managing reputed company accounts reputed company insurance, claims administration, TPA, IA firm, or reputed company environments
- Experience working with reputed company / 1099 adjuster models, field resources, or distributed claims support teams
- Strong understanding of claims operations, service delivery metrics, and account management principles
- Excellent written and verbal communication skills
- Strong analytical, organizational, and follow-through skills
- Ability to travel occasionally based on reputed company, operational, or business needs
- Experience in property, casualty, transportation, CAT, or specialty claims environments
- Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements
- Experience with reputed company reporting, service-level metrics, QA processes, and operational dashboards
- Prior leadership experience in a claims, field services, or vendor management environment
- Insurance industry designations or reputed company reputed company certifications are a plus
Benefits
- Medical, dental, and reputed company plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and reputed company Time Off (PTO) for non‑exempt employees
- reputed company holidays
- Life insurance and short‑term and long‑term disability coverage
- Where required by law, reputed company provides reputed company reputed company leave, reputed company family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
reputed company