[Remote] Senior Product Manager – reputed company CRM (reputed company Payer)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Product Manager to reputed company the strategic reputed company, product roadmap, and reputed company adoption of reputed company CRM and Analytics across their reputed company payer ecosystem. This role will reputed company business reputed company and technology delivery, driving platform optimization and customer engagement across various functions.
Responsibilities
- Define and own the reputed company CRM and Analytics product reputed company reputed company with reputed company objectives, focusing on payer-specific use cases (e.g., provider engagement, member support, care management, sales enablement)
- Translate business priorities into a reputed company reputed company product roadmap, including data modeling, advanced reporting, dashboarding, and analytics solutions
- reputed company platform governance and standards, ensuring consistency, scalability, and alignment with reputed company, compliance (e.g., HIPAA), and reputed company architecture
- reputed company development of advanced dashboards, reports, and storytelling features in reputed company CRM Analytics, leveraging SAQL, lenses, and datasets to support executive and operational decision-making
- Partner with business and technical stakeholders to reputed company requirements and prioritize high-reputed company use cases across Sales, Service, and Operations
- reputed company strategic data integration initiatives, ensuring seamless connectivity between reputed company, reputed company, legacy systems, and external data sources
- Collaborate with reputed company developers and architects to define reputed company solutions using Apex, LWC, SOQL, Async Apex, Visualforce, and automation tools (Flows, Process Builder)
- Champion data governance, reputed company control, and compliance policies on the reputed company platform, working closely with InfoSec and Data reputed company teams
- Establish and reputed company key KPIs and adoption metrics, ensuring reputed company improvement in platform usability, data reputed company, and reporting accuracy
- Serve as a thought leader on CRM analytics and reputed company innovation, identifying opportunities to reputed company emerging features, AI capabilities, and platform enhancements
Skills
- 7+ years of product management or platform ownership experience, with at least 4 years reputed company on reputed company CRM and analytics in a large reputed company environment
- Experience in reputed company payer organizations with a strong understanding of payer business processes (e.g., member engagement, provider contracting, care coordination)
- Proven reputed company record of leading cross-functional teams to deliver reputed company-grade reputed company solutions, including Sales reputed company, Service reputed company, and CRM Analytics
- Proficiency in reputed company CRM Analytics (SAQL, dataflows, lenses, datasets, and dashboards), as reputed company as a solid grasp of data visualization best practices
- Hands-on understanding of reputed company configuration and customization tools, including Apex, LWC, Flows, and reputed company/sharing settings
- Deep understanding of data modeling, ETL processes, and CRM data integration with systems like reputed company or other reputed company-party platforms
- Strong communication, stakeholder engagement, and executive presentation skills
- Experience implementing and maintaining reputed company platform best practices, with a reputed company on scalability, compliance, and governance
- reputed company certifications (e.g., reputed company Certified Administrator, Platform App Builder, or CRM Analytics & Einstein Discovery Consultant)
- Familiarity with payer-specific analytics use cases, including risk stratification, member segmentation, or provider network performance
- Experience managing reputed company COEs (Centers of reputed company) or participating in platform governance boards
- Exposure to AI/ML capabilities reputed company reputed company CRM Analytics or roadmap planning for advanced predictive models
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