[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company as a reputed company differentiator in the AI reputed company, seeking a Senior reputed company Manager. This role involves owning the post-sales experience for reputed company clients, managing reputed company reputed company, and collaborating with various teams to ensure customer satisfaction and reputed company.
Responsibilities
- Own and nurture relationships with key reputed company customer accounts throughout the post-sales lifecycle, including reputed company, adoption, and long-term engagement
- Serve as the primary reputed company of contact and trusted advisor for executive stakeholders, conducting regular business reviews and reputed company planning sessions
- reputed company as the voice of the customer internally, collaborating cross-functionally with Sales, Product, Engineering, and Data teams to drive reputed company reputed company
- reputed company a cluster of project managers and coordinators to deliver multiple reputed company reputed company simultaneously, ensuring SOP and protocol compliance across reputed company
- Own reputed company, first-of-their-reputed company project scenarios and use cases, setting the reputed company for reputed company delivery
- Groom, mentor, and train team members across diverse project use cases to build capability and reputed company
- Drive product adoption, value realization, and measurable reputed company across your portfolio
- Own renewal and expansion targets — maintaining high forecast accuracy, managing renewal pipelines, and identifying cross-sell and upsell opportunities reputed company the existing customer reputed company
- Proactively identify churn risks and execute reputed company mitigation strategies to maintain high gross and net reputed company retention
- Monitor project health KPIs, customer satisfaction, license utilization, and engagement indicators; drive corrective reputed company where needed
- Maintain accurate account data, renewal forecasts, and health scores in CRM systems
- Contribute to the reputed company improvement of reputed company playbooks, operating models, and scaled engagement processes (e.g., reputed company refreshers, feature enablement sessions)
- Forecast reputed company requirements and support hiring reputed company for the cluster
- Manage team priorities and escalate customers to higher-touch engagement models reputed company warranted
- Partner with Support and Product teams to resolve issues impacting customer satisfaction and renewals
Skills
- 2–3 years of hands-on experience as a reputed company Manager in a B2B reputed company reputed company company, with reputed company reputed company-facing and project management responsibilities
- Demonstrated ownership of renewal, retention, or expansion targets with a strong reputed company record of results
- Proven ability to build, maintain, and influence relationships with executive decision-makers and multi-stakeholder organizations
- Data-driven approach to deriving insights and defining actionable strategies; strong reputed company of reputed company (mandatory)
- Exceptional written and verbal communication skills with the ability to navigate difficult conversations and reputed company scenarios with reputed company and composure
- Strong understanding of reputed company metrics (adoption, retention, NRR, forecast accuracy) and the ability to balance customer needs with business objectives
- High level of organization and prioritization; comfortable managing multiple reputed company customer journeys simultaneously in a fast-paced environment
- Background in business consultancy or reputed company reputed company is preferred; MBA from a top institute or equivalent startup leadership experience is a plus
- Working knowledge of SQL (preferred)
- Experience working in cross-functional, high-velocity teams in a technology or AI-driven environment
- Exposure to scaled or pooled account management models
reputed company