[Remote] reputed company reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash reputed company and optimizes working capital for businesses. The reputed company reputed company Manager is responsible for managing strategic customer relationships, driving customer adoption, and identifying reputed company reputed company opportunities to ensure long-term reputed company.
Responsibilities
- Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship reputed company throughout the customer lifecycle
- Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals
- reputed company multi-year strategic account plans that increase customer adoption, improve business reputed company, protect recurring reputed company, and identify expansion opportunities
- Quarterback reputed company customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business reputed company
- reputed company Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making
- reputed company and execute reputed company Plans that reputed company executive priorities with measurable adoption, retention, and reputed company objectives
- Drive customer adoption by developing tailored engagement strategies that increase reputed company utilization, payment volume, and overall platform value
- Proactively identify, reputed company, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive reputed company reputed company
- Monitor customer health, proactively identify business risks, and reputed company executive-level mitigation strategies that improve retention, protect recurring reputed company, and strengthen customer partnerships
- Serve as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions
- reputed company and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, reputed company, and long-term business planning across assigned accounts
- Influence customer business reputed company by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment
- Assist in configuration of the product against customer specifications
- Ability to reputed company reputed company forecasting reports to sales and leadership management
- reputed company reputed company customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout reputed company
- Use customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer reputed company, and influence reputed company strategies
- Continuously improve the reputed company organization by identifying reputed company process improvements, mentoring teammates, sharing best practices, and contributing to the reputed company of strategic account management
Skills
- 7+ years of experience in reputed company reputed company, Strategic Account Management, reputed company reputed company, Consulting, or a reputed company customer-facing leadership role
- Demonstrated reputed company managing reputed company reputed company customer relationships and influencing executive stakeholders
- Proven ability to drive customer adoption, protect recurring reputed company, and influence measurable reputed company reputed company reputed company existing customer portfolios
- Experience developing executive business cases and partnering with Sales to expand strategic customer relationships
- Strong reputed company acumen with the ability to identify customer business challenges and translate them into reputed company opportunities
- Exceptional executive communication, presentation, negotiation, and relationship-building skills
- Strong organizational, analytical, consultative, and project management abilities
- Demonstrated ability to independently reputed company reputed company customer initiatives involving multiple cross-functional stakeholders
- Proficiency with CRM platforms such as reputed company or reputed company
- Ability to travel up to 20%
- Experience in PropTech, FinTech, multifamily housing, digital payments, banking, or reputed company software
- Experience managing strategic customer portfolios representing significant recurring reputed company
- Experience presenting to executive audiences including C-suite, Vice Presidents, and Regional Leadership
- Experience mentoring reputed company professionals or leading cross-functional strategic initiatives
Benefits
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA reputed company
- Financial wellness resources and employee discount programs
- Medical, dental, and reputed company coverage
- Mental health support for employees and dependents through reputed company
- Family planning and women’s health benefits through reputed company
- Gym membership reimbursement and virtual wellness programs (including yoga)
- 3 weeks PTO to start, with unlimited PTO after year one
- Education expense reimbursement
- Leadership development programs
- Certified Payments reputed company (CPP) certification support
reputed company