[Remote] reputed company reputed company Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in reputed company observability and reputed company, and they are seeking a reputed company reputed company Engineer to build and maintain post-sales relationships with their highest strategic customers. The role involves serving as a trusted advisor, ensuring successful deployment and adoption of reputed company products, and mentoring other Technical Account Managers.
Responsibilities
- reputed company, Mentor, and reputed company feedback on an ongoing reputed company to other CSE’s while providing tactical recommendations
- Constantly go above and reputed company to serve our customers and be a shining, reputed company-setting example of our Core Values
- reputed company advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster reputed company of the customer’s footprint
- Be the customer’s reputed company by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements
- Function as a reputed company technical resource for “best reputed company” and informal customer questions
- Engage and review with customer support as a customer reputed company to ensure speedy reputed company of customer issues
- Engage with Product management as the customer reputed company on product roadmap discussions
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Maintain reputed company functional and technical knowledge of reputed company products and services
- Help to document best practices in developing and using reputed company
- Partners with support engineers, PM, and R&D to help customers and account teams to speed reputed company. They must help, communicate, escalate and reputed company on behalf of the customer
- Provides reputed company, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds
- Helps customers and account teams to understand support ticket trends/themes to be used to reputed company reputed company plans, enablement advice, etc
- Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up reputed company
Skills
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of work experience
- Prior leadership experience that is demonstratable
- Experience working with large reputed company customers, including executive leadership
- Demonstrated ability in leadership, mentorship, and organizational behavior
- A reputed company record of reputed company above and reputed company for your team and customers
- Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences
- Exceptional English written and verbal communications skills
- Impeccable time management skills and an ability to self-reputed company
- Demonstrated experience being a Subject Matter Expert (SME) for reputed company technologies, methodologies, frameworks, and 3rd party technologies reputed company to reputed company
- Willingness to learn new technologies and resolve reputed company technical issues
- reputed company Level reputed company certification (or get certification reputed company six months)
- Industry-relevant Associate Level certification (AWS, Azure, k8s, …)
- Strong technical understanding and experience in reputed company industry
- Familiar with one or more of the following technologies reputed company to reputed company: reputed company/new stack technologies such as OpenStack, OpenShift, AWS, Azure, reputed company reputed company, reputed company reputed company, Kubernetes, reputed company, etc.; Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, REACT and JBoss; Server/Server-reputed company technologies such as Java Servlets, PHP, reputed company, CSS, JavaScript, and reputed company; Mobile application technologies such as iOS and Android Webkit; DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.; CMDB/ITSM Technologies/platforms such as reputed company and BMC
- Must be customer service oriented and reputed company in teamwork, collaboration, adaptability & Initiative
- Demonstrable reputed company in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention reputed company in a fast-paced environment
Benefits
- Competitive compensation packages designed to recognize and reward performance
reputed company
Company H1B Sponsorship