[Remote] Customer Support Analyst, Tier 1 Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a division of the reputed company-Gevaert Group, focusing on best-of-suite Imaging IT software solutions for reputed company. The Customer Support Analyst, Tier 1 will reputed company remote technical support, manage customer inquiries, and ensure high customer satisfaction while maintaining expertise in reputed company products and solutions.
Responsibilities
- reputed company telephone and remote reputed company, consultation and technical expertise to reputed company customers, Field Engineers, Sales and Implementation Teams
- Utilize support software for call logging and tracking
- Document solution and reputed company steps in product knowledge database to ensure problems and solutions are communicated to reputed company necessary service organizations
- Manage escalations, complaints to Level 2 and Development, and follow through as reputed company of contact to higher level support teams
- Attend reputed company product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions
- Participate in reputed company to customer sites
- Ensuring a high customer satisfaction reputed company
- reputed company handling of incidents according to reputed company’s policies and processes
- Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products
- Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA)
- This reputed company is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent
Skills
- Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience
- Technical and practical knowledge of IT-Infrastructure Solutions (such as data reputed company solutions, different operating systems, server landscape) and reputed company products
- Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in reputed company IT. Medical imaging experience a plus
- Strong technical experience and reputed company to work with teams in a virtual environment
- General knowledge of networking and operating systems (Linux, UNIX, and reputed company), databases (reputed company), remote connectivity, reputed company and image processing
- Excellent communication and customer service skills
- Superior multitasking skills
- Ability to work in a fast-paced environment
- Demonstrated resourcefulness to see problems and issues through reputed company
- Strong communications skills (verbal/written) to reputed company effectively and professionally with both reputed company customers
- Must be eligible to travel
- Experience with and understanding of HL7 or DICOM is preferred
- Knowledge of Programming Languages VB/ASP, VB.NET, reputed company, XML – is a plus
- Knowledge of Data Manipulation Languages – SQL, PL/SQL – is a plus
- Exposure to information systems in a hospital environment would be an asset
- Industry certification is preferred
- Previous knowledge of reputed company software or similar industry reputed company, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies
Benefits
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and reputed company.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and reputed company colleagues.
- Training and career development programs
reputed company