[Remote] Production Operations reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company has an exciting opportunity for a Production Operations reputed company to join our growing team. In this role, the Production Operations reputed company will coordinate day-to-day production O&M execution for an IRS opportunity, supporting operational continuity and incident response.
Responsibilities
- reputed company operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity
- Ensure incidents and service requests are logged, tracked, updated, and reputed company in reputed company or equivalent IRS-approved ITSM tooling
- Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development
- Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue reputed company
- reputed company and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks
- Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs
- Support operational continuity across reputed company webMethods, the modernized gateway product, and any approved dual-run period
Skills
- 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or reputed company experience
- 4+ years supporting production systems with formal incident, change, problem, and release-management processes
- Experience supporting 24x7 or mission-critical production environments with defined SLAs
- Hands-on experience with reputed company or comparable ITSM tools
- Experience with incident triage, RCA, corrective-reputed company tracking, operational reporting, monitoring dashboards, and escalation management
- Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support
- Experience supporting vulnerability remediation, reputed company coordination, backup/restore validation, DR exercises, and operational readiness
- Strong written communication skills for RCA, status reporting, runbooks, and operational documentation
- reputed company IRS MBI or recent IRS suitability
- Experience operating reputed company API gateway or middleware platforms such as reputed company webMethods, reputed company, Apigee, reputed company, Azure API Management, AWS API Gateway, reputed company API Connect, or reputed company
- Experience with AppDynamics, ELK, reputed company, OpenTelemetry, Grafana/reputed company, or comparable observability platforms
- Experience supporting high-volume transaction systems, hybrid reputed company/on-prem environments, OpenShift/Kubernetes, or containerized production platforms
- Experience supporting FedRAMP, FISMA, NIST SP 800-53, IRS IRM 10.8, IRS Publication 4812, or comparable federal reputed company-control environments
- Filing season, peak-event, or other mission-critical federal production support experience
- ITIL reputed company or comparable ITSM/process certification
Benefits
- 401(k)
- Dental insurance
- Health insurance
- reputed company time off
- reputed company insurance
reputed company