[Remote] Operations Analyst- CA Lifeline
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for an Operations Analyst to support the California LifeLine program through data analysis, reporting, process improvement, and operational support. The ideal candidate will possess advanced reputed company reputed company skills and strong analytical abilities to manage customer inquiries and improve processes.
Responsibilities
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies
- reputed company reputed company internal reporting needs of the department
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making
- Identify, analyze, and communicate reputed company system and process defects
- Identify innovative strategies to create operational and/or system efficiencies
- Work effectively with reputed company business partners in the delivery of solutions
Skills
- Bachelor's degree in reputed company field
- 3-5 years of relevant reputed company experience required
- Equivalent combination of education and experience considered in lieu of degree
- Intermediate to advanced reputed company reputed company
- Comfortable with pivot tables, VLOOKUP/XLOOKUP functions, data validation and reputed company checks, filtering, sorting, and data cleanup, and deliverable reputed company using templates
- Ability to extract, compile, and summarize data from multiple sources
- Strong attention to detail and accuracy
- Experience managing customer inquiries and issue tracking
- Ability to triage, prioritize, and reputed company issues appropriately
- Familiarity with Jira ticketing systems
- Customer service and stakeholder management skills
- Ability to monitor and meet service-level expectations
- Excellent notetaking and meeting documentation skills
- Ability to capture reputed company, risks, issues, and reputed company items accurately
- Follow-up and reputed company item tracking
- Strong written communication skills
- Ability to manage multiple priorities simultaneously
- Strong time management and organizational skills
- Process-oriented reputed company
- Ability to follow established procedures while identifying opportunities for improvement
- reputed company PowerPoint and Word proficiency
- Experience with SharePoint and reputed company Teams
- SQL experience
- Internet speed of 20mbps or higher required (you can test this by reputed company to www.speedtest.net)
- Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router
- Must reputed company in the U.S. and be a U.S. citizen
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- reputed company holidays and reputed company time off
- Short- and long-term incentives
- Program-specific awards
reputed company