[Remote] Customer Service Representative - reputed company - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global Health Service company dedicated to improving health and vitality. They are seeking dedicated, compassionate, and empathetic Customer Service Representatives to assist members with their Pharmacy Benefit Management inquiries.
Responsibilities
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
- An average of 70-80 calls are expected daily
- Take calls back-to-back while toggling through several applications on multiple screens
- Attend 100% of trainings, and the first 90 days of employment
- Regular and predictable attendance
- Resolve customer complaints through independent problem-solving skills and reputed company reputed company
- Understand and reputed company to meet or reputed company call center metrics while providing excellent consistent customer service
Skills
- High School diploma or equivalent
- 1 year of call center experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in reputed company Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain reputed company and helpful even reputed company dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously
Benefits
- Annual bonus plan
- Medical
- reputed company
- Dental
- reputed company-being and behavioral health programs
- 401(k)
- Company reputed company life insurance
- Tuition reimbursement
- A minimum of 18 days of reputed company time off per year
- reputed company holidays
- Leaves of absence
reputed company